Case Management Support

About The Client

A growing financial services company committed to helping Australians achieve financial stability and long-term wellbeing. The team provides tailored financial solutions, including budgeting support, debt management, and financial advocacy.

We're now looking for a dedicated and detail-oriented Case Management Support professional to join our team and help deliver outstanding results for our clients.

About The Role

As a Case Management Support, you'll play an integral role in assisting Case Managers to manage client cases from initial consultation through to resolution. You'll ensure all processes are compliant, documentation is accurate, and client outcomes are achieved efficiently and ethically.

Your attention to detail and strong organisational skills will be highly valued, particularly in reviewing documentation, maintaining accurate records, and supporting compliance across all client interactions.

Key Responsibilities

Support Case Managers in managing client portfolios and progressing cases efficiently

Review, prepare, and process client documentation and agreements

Liaise with creditors and financial institutions

Communicate with clients to provide updates on their cases and obtain any clarifications required for creditors

Ensure all records and processes comply with company policies and regulatory standards

Assist with dispute resolution and provide administrative support as needed

Maintain professional, clear, and empathetic communication with clients

Contribute to process improvement initiatives to enhance client outcomes

Requirements

Previous experience in the finance, customer service, administration, or debt management industry (preferred)

Strong communication skills, both verbal and written

High attention to detail and strong organisational abilities

Ability to manage multiple priorities in a fast-paced environment

A compassionate, professional, and client-focused mindset

Work Schedule

Day Shift

Enjoy The Following Benefits

Medical/Dental coverage (HMO)

after 1 month* + FREE HMO coverage for 1 dependent after 6 months

Life insurance program

Free weekly in-house massage

Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC

Career development

Service incentive leave program

Annual salary increase based on performance

Fun and family-like working environment

Quarterly team outing

Free flowing coffee and hot chocolate

Cozy sleeping lounge and canteen plus entertainment area

Excellent office location in Cebu IT Park

• Terms and conditions apply.