Call Center Representative

Job Title: Call Center Agent (Onsite Mabolo, Cebu)

One-Day Hiring Process | Virtual Interview via Zoom

Job Overview

We are seeking dedicated Call Center Agents / Customer Service Representatives to join our growing team in Mabolo, Cebu. This role is ideal for both fresh applicants and experienced BPO professionals who want a fast and convenient hiring process. If you have strong communication skills, a customer-focused mindset, and the ability to work onsite, we encourage you to apply and secure a job in just ONE DAY.

Key Responsibilities

• Handle inbound and/or outbound calls to assist customers with inquiries, requests, or concerns.
• Provide accurate information about products, services, policies, and processes.
• Resolve customer issues professionally and efficiently, following company protocols.
• Document all interactions in the system with complete and accurate details.
• Follow call scripts, quality standards, and compliance guidelines to ensure excellent service delivery.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Meet performance metrics such as call handling time, customer satisfaction, and attendance.
• Maintain a positive, customer-first attitude during all interactions.
• Work collaboratively with team members and supervisors to achieve account goals.
  
  

• Open to applicants with or without BPO experience
• Must have work experience in any industry
• High School Graduate (old curriculum) or higher
• Good to excellent English communication skills
• Must be willing to work onsite and start immediately
  
  

• 17,000 21,000/month for applicants with no BPO experience
• 18,000 30,000/month for tenured agents, depending on account and experience
  
  

• Fast 1-day hiring process
• Virtual interview no need to travel
• Career growth and promotion opportunities
• Supportive and inclusive work environment
  
  

• Submit your updated resume.
• Wait for a message from our recruitment team with your Zoom interview schedule.
• Attend your interview and receive same-day results.