Butler NUSTAR

Department

Rooms

Employee Type

Probationary

Job Responsibilities

• Responsible for managing the daily operations of hotel guest services by delivering personalized service, attending to guests' needs, and maintaining the highest standards of hospitality. Guests are met with the utmost discretion and efficiency. The role requires a blend of traditional service skills and modern management capabilities.
• Greet guests upon arrival and assist with check-in procedures.
• Provide tailored services to guests, including greeting them upon arrival, assisting with check-in, and ensuring their comfort throughout their stay.
• Escort guests to their rooms, familiarizing them with the hotel's amenities and services.
• Coordinate with housekeeping and maintenance departments to ensure guests' rooms are well-prepared and maintained according to the hotel's standards.
• Delivering personalized services, including unpacking and packing luggage, arranging transportation, and fulfilling special requests.
• Handle guest inquiries, complaints, and requests promptly and professionally, striving to resolve issues to guests' satisfaction.
• Anticipate guests' needs and preferences to ensure a personalized and memorable experience
• Maintain open and clear communication with guests, colleagues, and other departments to ensure seamless service delivery.
• Collaborate with other hotel departments, such as food and beverage, concierge, and front desk, to enhance the overall guest experience
• Pay close attention to detail to ensure guests' preferences and special requests are accurately recorded and fulfilled; reviewed and prior to arrival.
• Maintain a keen awareness of guests' needs and preferences throughout their stay, proactively addressing any issues or concerns that may arise.
• Maintain a polished and professional appearance at all times, adhering to the hotel's grooming and uniform standards.
• Uphold the hotel's reputation for excellence in service by demonstrating professionalism, courtesy, and discretion in all interactions with guests and colleagues.
• Maintains highest integrity, respecting guest confidentiality and privacy always.
• Assist with administrative tasks, such as record-keeping, inventory management, and preparing reports as required by the Butler team or hotel management.
• Perform such other duties and responsibilities as may be assigned by his/her superior, management, or the Company from time to time, including tasks necessary to meet business exigencies, operational requirements, and the legitimate needs of the organization.
  
  

• University graduate is an advantage.
• Experience as a Butler from reputable hospitality brand is an advantage.
• With Butler’s Certificate from reputable butler training institute is preferred.
• Must be able to frequently move freely in and around the property
• Strong interpersonal skills, problem-solving abilities, organizational skills to manage multiple tasks efficiently.
• Attention to detail to ensure high standards of service are maintained.
• Knowledge of food and wine pairings is an advantage
• Ability to handle sensitive matters discreetly and professionally.
• Conversant and fluent in English (oral and written), other languages preferred.
• Proficient in Front Office computer systems (Opera Version 5; Opera Cloud).