Business Analyst

We are seeking a highly strategic, tech-forward Business Analyst to serve as the connective tissue between stakeholders, operations, and IT execution. This role is responsible for identifying business bottlenecks, architecting scalable system solutions, and driving technology initiatives that elevate performance across the entire organization.

This is not a passive documentation role. This person must think like an operator.

The ideal candidate understands Agency operations deeply, sees operational inefficiencies before they become problems, and can translate business complexity into executable IT projects. Amazon account management, listing optimization, and PPC experience is a strong asset. They must be comfortable challenging assumptions, aligning leadership on priorities, and guiding technical teams toward high-impact outcomes.

About My Amazon Guy

My Amazon Guy is a thriving digital marketing agency with over 400 employees and a diverse range of clients. Our culture is dynamic, rewarding, and innovative. We are dedicated to helping our clients achieve remarkable sales growth on Amazon while ensuring their peace of mind.

Key Responsibilities

Strategic Business Discovery & Systems Thinking

Conduct structured discovery sessions with department heads, managers, and leadership to uncover root operational constraints

Analyze workflows end-to-end to identify friction points, redundancies, and system gaps

Differentiate between symptoms and core structural issues before proposing solutions

Map current-state vs. future-state processes with scalability in mind

Evaluate how each department’s systems impact cross-functional efficiency

Proactively surface risks, bottlenecks, and inefficiencies before they are escalated

Act as a thought partner to leadership in shaping tech-enabled business strategy

Translate business challenges into structured project charters, BRDs, and technical requirement documents

Break down complex initiatives into actionable phases, milestones, and deliverables

Define measurable success criteria and KPIs for every project

Collaborate closely with IT to validate feasibility, technical trade-offs, and resource allocation

Guide sprint planning and ensure alignment between business intent and technical execution

Oversee project timelines, dependencies, and stakeholder communications

Facilitate UAT processes, collect structured feedback, and ensure final solutions meet operational objectives

Drive post-launch audits to evaluate impact and optimization opportunities

Amazon & Agency Systems Optimization

Leverage Amazon expertise to identify automation opportunities in account management, PPC, reporting, content, and client operations

Improve internal dashboards, CRMs, reporting systems, and cross-platform integrations

Analyze data flows between Amazon, internal tools, and external systems

Recommend scalable automation, AI integrations, and efficiency frameworks

Continuously audit internal systems to ensure they evolve with company growth

Automation, AI & Process Innovation

Audit repetitive, manual, or high-friction workflows across departments

Design automation frameworks that reduce labor hours and error rates

Identify opportunities to leverage AI tools for reporting, QA, content analysis, forecasting, and decision support

Develop scalable SOPs tied to system enhancements

Evaluate new tools and technologies for potential adoption

Balance build-vs-buy decisions for new system implementations

Create internal efficiency models that increase output without increasing headcount

Cross-Functional Leadership

Act as the primary liaison between non-technical stakeholders and IT

Communicate complex technical concepts in clear business language

Drive alignment between leadership, operations, and technical teams

Support change management and training during system rollouts

Requirements

4+ years experience in Business Analysis, Systems Strategy, Operations Strategy, or similar high-impact role

Strong working knowledge of Amazon Seller Central and/or Vendor Central operations

Proven experience leading cross-functional IT initiatives from discovery to launch

Strong technical literacy (APIs, automation tools, CRM systems, system integrations)

Experience working directly with developers and technical teams

Strong documentation and process-mapping skills

Excellent executive-level communication and stakeholder management skills

Strategic thinker with the ability to balance short-term fixes with long-term scalability

Computer engineering/science background or equivalent experience

Technical Requirements

A computer with dual monitor setup is required

Computer with at least 8GB of RAM

Must have at least 25 MBPS internet speed

Camera with at least 1080p resolution

40 hours a week, 8 hours a day

Competitive salary base

Permanent work-from-home setup

Unlimited FREE access to MAG School courses and SOP Library

Work schedule is in Eastern Standard Time (EST), Monday-Friday only

Opportunities for professional development and career advancement