Asset Coordinator - Hybrid

About Xerox Holdings Corporation

At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.

JOB PURPOSE/MISSION/SUMMARY:

Asset Coordinators play a crucial role in managing and organization of the client’s digital assets. This role encompasses the end-to-end life cycle of Asset Management from start of a contract to the end and in between which involves Account builds, steady state MACD management, device connectivity, reporting etc. Overall, an Asset Coordinator is responsible for managing customers’ assets and account information in Xerox databases from the start of the contract.

KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:

XSM Device Management

Ensures that incidents raised are addressed and resolved within the predetermined amount of time for each account.

Ensures that assets are connected to the network and reporting continuously when required (Run Device discoveries)

Ensures that assets are managed and sending alerts for Supplies and Break Fix

Loads Map provided in the System as needed and ensure that the asset is placed in the right location in the Map (Asset Mapping)

Ensures all assigned assets are accurately connected, mapped, and validated within the system, promptly addressing incidents and maintaining data integrity through regular asset validation and management activities.

XSM Account Management

Process MACDS (Move, Add, Change, Disposals and Storage)

Site (Location of the asset), Contacts and Chargeback Code are created per request

Conducts Data Integrity Check to ensure that all assets follows the account requirement (Account Maintenance)

XSM Meter Management

As part of the account maintenance for operational and billing purposes, validate meters and ensures that it is loaded correctly and there are no Invalid Raw Meters or meters are outside the daily threshold agreed upon in the statement of work (SOW).

Load meter readings provided manually in the system and ensures that assets that are in contract have meters.

Load meter readings as a reportable meter for operational and billing purposes*

XSM Reporting

Provide accurate, timely, and professional reports to the account and billing teams for historical analysis, current status, and billing purposes.

Generate Meter Volume Report and MACD Report

Provide export of newly discovered devices.

Generate and deliver general reports to support operational and billing requirements.

Others

Conducts targeted QA monitoring and account inspections to ensure data integrity, operational compliance, and timely issue escalation – entrusted to individuals with proven operational maturity and performance

Participate in and lead discussions

Assist new team members

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:

Skills

Communication (verbal and written), interpersonal, problem-solving, and customer service skills – Minimum

Negotiation And Conflict Management Skills €“ Preferred

Excellent team working skills and flexibility in approach to work – Minimum

Ability To Generate Reports Suitable For Management Presentation/audit €“ Preferred

Good leadership and influence skills – Preferred

Ability to engage socially with clients, partners, or account management teams – Preferred

Ability to operate within a team and participate on conference calls – Preferred

Eye for detail with high level of accuracy; data analysis of large datasets – Preferred

Ability to follow processes precisely and execute commands with zero errors – Preferred

Knowledge

Understanding of Xerox products, solutions, and services (key offerings) – Preferred

Good knowledge of computer usage and Microsoft Office software (especially Excel) – Minimum

Abilities

Ability to work with minimal supervision; highly self-motivated – Minimum

Proven track record in delivering high-quality customer service – Minimum

Ability to perform and make informed decisions under pressure – Minimum

Ability to meet tight deadlines – Minimum

Ability to work on a flexible schedule – Minimum

Must be able to report to the office – Minimum

Ability to comprehend requirements, share point of view, and ask clarifying questions – Preferred

Competencies/Skills

Analytical and technical skills - Intermediate

Written and oral communications skills - Intermediate

Communicates (phone, chat, email) effectively and efficiently to advance business aims and achieve desired results - Intermediate

Interpersonal and administrative skills - Intermediate

Problem solving and decision-making skills - Intermediate

Time and Management Skills - Intermediate

Prioritizes areas that need attention and provides timely updates for deliverables and inquiries without prodding or follow up - Advance