Application Tech Support Practitioner

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Summary: As an Application Tech Support Practitioner, you will engage with clients to ensure seamless operation of systems and applications. Your day will involve addressing client inquiries, diagnosing issues, and implementing effective solutions. You will utilize your communication skills to maintain high-quality service and ensure client satisfaction while continuously enhancing your product knowledge to provide accurate resolutions. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of support processes to enhance service delivery. - Provide training and guidance to junior team members to foster a collaborative environment. - Monitor and report on service desk performance metrics to identify areas for improvement. Professional & Technical Skills: - Required Skill: Expert proficiency in Advanced Service Desk Resolution Management. - Additional Must To Have Skills: Proficiency in Japanese Language. - Strong analytical skills to troubleshoot and resolve technical issues efficiently. - Excellent verbal and written communication skills to interact effectively with clients. - Ability to work under pressure and manage multiple tasks simultaneously. Additional Information: - The candidate should have minimum 1 year of experience in Advanced Service Desk Resolution Management. - This position is based at our Cebu office. Minimum 1 year(s) of experience is required