Security Technician

Department

Security Technical

Employee Type

Probationary

Job Responsibilities

• Reporting to Supervisor, Security Technical is responsible for the installation and configuration of the systems and maintenance allocated to support Security, Surveillance, Gaming operations, and Hotel operations within the property. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and Partners to perform their duties securely and efficiently. Technician, Access Control will assist technical and operational teams; and support of operations staff in executing, testing and maintaining the security technology solutions.
• The Technician, Security Technical is responsible for effective provisioning, installation, configuration, operation, and on-going maintenance of security technology systems software and related infrastructure including:
• Security and Access Control systems
• Key Managements Systems
• Hotel Guest Locking
• TETRA Radio System
• Standard Operating Procedures
• Contractor and Visitor Management
• Operational Functions:
• Main responsibilities will include:
• Manage and maintain the Security Alarm, Access Control, Key Management, Radio communications systems as well as other aspects of the security system.
• Manage and maintain the security database.
• Manage and administer the security ID and access badging.
• Conduct troubleshooting and preventive maintenance for the system.
• Manage all related documentation.
• Work closely with the security team to achieve objectives.
• Performs daily operational activities, which include:
• Performs Moves, Adds, and Changes for devices.
• Administer security services, technology, devices, and sites.
• Performs patches.
• Performs upgrades.
• Works with technical team, hardware and software vendors to resolve problems.
• Manage and resolve outages, which include:
• Administrate works requests for security technology.
• Regular reporting of status and problems to supervisor.
• Assign problem ownership.
• Perform post-issue follow-up as needed.
• Engage vendor account service manager for escalation issues.
• Conduct troubleshooting and preventive maintenance for the system.
• Provide project and proactive technical support.
• Must be flexible and provide occasional weekend and off-hours support, as well as participating in on-call rotations.
• Compile metrics reports as required.
• Manage and maintain all related documentation.
• Participate in technical meetings, scheduled client meetings, or vendor review meetings.
• Coordination of other services and systems including Lockers, Helpdesk, liaison with Information Technology; Network Performance monitoring, and any other technical services as required from time to time.
• Perform all duties as directed by the Senior Manager, Security System, or the delegated authority and in accordance with all Policies and Procedures, laws, and regulations applicable to the Department and NUSTAR Resort and Casino.
  
  

• Must have an experience in customer services, preferably in security, IT, electronics, automation, or related fields.
• Previous experience administering security technologies including Access Control, Security Alarm Systems, and Key Management Systems preferred, Building Management Systems, Fire Alarm Systems, and Property Management systems would be an advantage.
• Knowledge with Windows based operating systems and all associated desktop hardware and software.
• Tertiary level desired.
• Strong verbal and written English language skills is essential.
• Must be able to work in a team environment and be able to interact with customers, and teammates and collaborate together to ensure plans and identified solutions meet customer needs and expectations.
• Must be able to manage projects within the scope of responsibility, be able to prioritize project plans and deliverables, as well as be able to multi-task for multiple customers in a fast-paced environment.
• Must be able to learn new concepts, skills, and tools in a relatively short space of time.
• Must be able to handle high pressure environments while keeping a smile and a good sense of humor.
• Be able to identify, analyze and devise solutions to infrastructure system problems.
• Must have effective communication skills including written, verbal, and listening.
• Must be able to interact with clients, leadership, technical support, and operation personnel in a professional manner.
• Must be Detail-oriented.
• High commitment to delivering customer service.
• Encourage team unity.
• Communicate effectively.
• Display a high level of integrity.
• Maintain discretion.
• Self-motivation towards personal performance.
• Good computer hardware, software, WAN/LAN, and MS Office skills.
• Proven ability to build relationships with clients, users, and colleagues.
• Knowledge of Security systems is an advantage.
• Knowledge of network and operating system administration and knowledge of application support.