Implementation Specialist

We are looking for one Implementation Specialist to join our Project Team!

Job Summary

• Understanding Clients Business Processes: Understand the clients business processes and map the requirements to the software being implemented.
• Requirement Elicitation: Gather and analyze client requirements, document business processes, and recommend solutions using the specific application or modules.
• Conducting Workshops: They conduct workshops and meetings with clients to understand their business needs and align with the functionality of the software being implemented accordingly.
• Configuration: Configure the software being implemented to align with business processes.
• Training: Provide training and support to end-users to ensure effective use of the software.
• Documentation: They draft the necessary documentation (workflows) and guidelines for every business department.
• Project Management: They organize and follow up on the software implementations.
• Issue Resolution: Analyze and manage issues arising during implementation and ensure timely resolution of issues.
• Degree in Business Administration, Computer Science, Information Technology, Business Administration or a related field is required
• 1 to 2 years of experience in Software Support or Software Implementation
• Strong analytical and problem-solving skills are essential.
• Able to identify, capture and translate business requirements for technical teams.
• Willing to travel to customer location if needed