Services Operations Tools Specialist

Mission:

Role being part of the Global Continous Improvement & Performance Management Team of SO (Service Operations)

Services Tools Specialist: responsible for contributing to Service Operations tools & dashboards excellence and accuracy.

Scope & Environment:

Global Continous Improvement & Performance Management scope

Key responsibilities / activities

• Services LoB Tools
• Support Services LoB and Services Tools leader in terms of Services Tools development & testing
• Support tools deployment plans with the Regional SO Teams and Services Tools leader
• Support deployment plans with the Regional SO Teams and Services Tools leader.
• Services BI Tools / SO Dashboards
• Support global development, testing and deployment of services BI tools & dashboards, in collaboration with the SO Tools leader.
• Portfolio of existing BI tools / dashboard include: Master Planning Tool, Utilization Rate, Working Hours Summary, Tendering dashboard, Services Performance dashboard, Gross Marging dasboard (comming soon), S&OP Dashboard, FSR / Planner deviation, Service Partner, Finance BI, Heat map dashbaord, Services Backlog Intelligence.
  
  

Development. Support Services Tools leader and SO regional teams to enhance or develop new existing dashboards. Support the follow-up of the development plan and roadmap, priorities and expected deliverables, and associate with resources to mobilize from Cavite's side. Leverage Cavite's Analytics team, participate in the regular cadence with Cavite's Analytics team to validate sprints, confirm progress and review as needed in a DEV environment.

Testing.

• Validate backlog story by testing in DEV and providing feedback as required to DEV team. Approve the DEV environment for push to production prior to each release.
• Generate and export bFO / bFS / Other tools reports to work in Excel on calculations to check the data accuracy of the dashbaords and tools.
• Challenge dashboard results and find inconsistencies in DEV environment before the end user finds them in production environment.
• Report and follow-up the findings and the tests results with the development teams.
• Follow-up of the projects backlog of requirements and issues to resolve.
  
  

Deployment. Train region/zone/country users as required. Generate training content to be used by the regions on the training of the users of the countries. Contribute to the animation of the associated service BI tools community. Monitor global deployment, including adoption, compliance of usage

Requirements

Education: Bachelor's Degree of any related course

Language requirement: English mandatory. Additional languages are a plus

Experience:

• Minimum 5 years in project and service environments: EPC or Engineering, and/or execution in equipment or projects, and/or services operations.
• Process improvement, value chain analysis, tools development
• "Selling/executing customer projects&services in an international environment. Having faced difficult /complex operational challenges, and having mobilised a team to overcome a critical situation"
  
  

Skills/Requirements :

• Process and Tools oriented, Analytical abilities, Digital skills
  
  

2 Strong data skills (Excel, reporting, SQL).

3 Strong team builder/team developer of multi cultural teams in complex environment and to put in place collaborative climate to leverage diversity

4 Ability to communicate effectively difficult and/or complex ideas by listening and proper information toward both external and internal stakeholders

5 Transformational leadership. Strong change management abilities to define vision, direction to take, structure and support to put in place to execute organisational transformations

6 Lead with Agility being a role model facing stressful issues while performing in handling wide range of situations in parallel

7 Ability to drive a high performance culture including a strong focus on mindset change towards our Core transformations (Services being at the Core for short-termchallenges)

Rewards designed for you

Our Total Rewards is our way of saying: We see you and we value you. It’s more than just pay and benefits—it’s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we’re here for what matters most to you. Discover more at our Career Page.

• Country-specific programs and initiatives may be available.
  
  

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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