Senior Operations Manager - NAM Commercial Support

Job Summary

The Senior Operations Manager is responsible for overseeing multiple operational teams to ensure efficient, accurate, and timely execution of business processes. This role drives operational excellence, manages performance, and implements strategic initiatives to improve productivity, customer satisfaction, and compliance with company standards. The position requires strong leadership, analytical skills, and the ability to collaborate across departments and regions.

Key Responsibilities

Team Leadership & Management

• Lead and manage teams focused on order management, claims processing, and related operational functions.
• Coach, mentor, and develop team leaders to build high-performing teams.
  
  

Operational Excellence

• Monitor KPIs and SLAs to ensure service quality and adherence to client and company standards.
• Identify process gaps and implement continuous improvement initiatives.
  
  

Strategic Planning

• Partner with senior leadership to align operational goals with business objectives.
  
  

Stakeholder Engagement

• Collaborate with cross-functional teams (GSC, Sales, Finance, HR, IT, etc.) to resolve operational challenges.
• Communicate effectively with clients and internal stakeholders regarding performance and escalations.
  
  

Compliance & Risk Management

• Ensure compliance with regulatory requirements and company policies.
• Mitigate operational risks through proactive planning and controls.
  
  

Budget & Resource Management

• Manage operational budgets and optimize resource allocation.
  
  

Education:

• Bachelor’s degree in Business Administration, Operations Management, or related field
  
  

Experience:

• Minimum 3-5 years in operations management
• Proven experience managing teams
• Experience in Supply Chain
  
  

Skills & Competencies:

• Strong leadership and people management skills.
• Excellent analytical and problem-solving abilities.
• Proficiency in data-driven decision-making and operational metrics.
• Exceptional communication and stakeholder management skills.
• Knowledge of process improvement methodologies (Lean, Six Sigma preferred).
  
  

Technical:

• Familiarity with ERP systems, CRM tools, and MS Office Suite.
  
  

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue

+13% organic growth

150 000+ employees in 100+ countries

#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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