Order Management Administrator

The Order Management Administrator role is responsible for ensuring efficient and accurate processing of customer orders across multiple platforms primarily thru email. This position involves comprehensive order management within SAP, encompassing order entry, modification, and resolution of various order-related issues. The individual will be responsible for coordinating with internal teams, customers, and sales representatives to address inquiries, resolve complaints, and ensure timely order fulfillment.

What will you do:

• Provide expert technical support to customers via phone, chat, and text, helping them navigate product installations, activations, and troubleshooting
• Monitor and maintain system applications while offering programming support and user training
• Analyze reports, manage data, and design computer outputs to improve service delivery
• Serve as a systems network point person, handling delegated administrative duties and supporting the customer contact center
• Process customer orders and qualify leads while supporting sales and partner opportunities
  
  

What will make you successful:

• Bachelor’s Degree or equivalent work experience
• Experience in order management and customer service is an advantage
• Understanding and executing the end-to-end order processing cycle, ensuring accuracy and timeliness in order entry, validation, and fulfillment.
• Managing and processing customer orders, ensuring accuracy and timeliness, communicating with various internal departments and external stakeholders, resolving order-related issues, and maintaining organized records
• Collaborate with cross-functional teams to share insights from customer interactions, contributing to the continuous improvement of products, services, and customer experience strategies.
• Adhering to companys pricing policies, discount structures, and contractual obligations when processing orders to maintain revenue integrity and customer satisfaction.
• Remaining updated on product availability, lead times, and inventory levels to provide realistic delivery commitments and mitigate potential fulfillment challenges.
• Others (e.g. language skills, technical skills):
• Software and Applications literacy
• Communication proficiency
• Adaptable and flexible with process changes
• Capable of working in a cross-cultural environment
• Problem-solving skills
• Customer-centric mindset
  
  

Whats in it for you:

• Comprehensive training program to build your technical expertise
• Structured career development path with opportunities for growth
• Collaborative team environment in a modern contact center setting
• Stable work schedule with consistent hours
• Supportive mentorship from experienced team members
  
  

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€40 billion global revenue

+9% organic growth

150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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