Buildings - Order Management Specialist

The Order Management Specialist will be responsible for proactively supporting the working relationships with Buildings US Domestic, WHL, Eco-Expert, OEM and International (Canada) account support. They can effectively communicate with customers through live chat/ email / calls to answer inquiries, provide resolution to customers which revolves around (but is not limited to) order status/ order fulfillment, refunds, replacements, pricing, credit processing as requested and a wide variety of customer service concerns.

The Order Management Specialist will help establish Schneider Electric’s reputation as a company that offers excellent customer support during all pre-sales and after-sales procedures. Customers include not just end-users but also internal Schneider employees to ensure that orders are accurate and delivered on time to the customer’s specifications.

Core Responsibilities:

• Receive and promptly respond to customer queries and investigate customers challenges, find solutions, and provide feedback
• To maintain a high degree of customer service for all support queries and adhere to all service management principles.
• Document Issues and Resolutions
• Learn About New Products and Services and relay the information to the customer
• Assist in developing Customer Service Solutions
• Identify possible Website Errors reported by customers
• Mastery of the systems that are used that include but are not limited to: SAP-ECC, S4, iPortal, mySchneider, BFO
• Deescalating customers via email, chat, or phone and finding viable solutions
• Providing case updates to the customers in a timely manner
• Provide solutions and approvals for escalated customer inquiries and concerns
• Report processes and/or policies that need updating
• Must thrive in a fast-paced environment and be able to stay organized
• Report any challenges that they encounter to supervisor
• Assist with the queue volume to reduce abandonment rates
• To take ownership of user problems and be proactive when dealing with user issues.
• Strong interpersonal skills are a prerequisite.
• Ability to work effectively in a dispersed team and individually.
• Other duties as assigned by management
  
  

Core Competencies:

• Job Knowledge: Understand duties, and responsibilities. Have necessary job knowledge, understand company mission/value, keep job knowledge current, and be in command of critical issues.
• Teamwork: Meet all team deadlines and responsibilities, listen to others and value opinions, help team members to achieve goals, welcome newcomers, and promote a team atmosphere.
• Decision Making/Judgment: The ability to interact effectively with stakeholders and make sound decisions for the business.
• Initiative: Take independent action, seek out new responsibilities, act on opportunities, generate new ideas, and practice self-development.
• Productivity: Manage a fair workload, volunteer for additional work, prioritize tasks, develop good work procedures, manage time well, and handle information flow
  
  

Bachelor’s degree or equivalent work experience

• Strong analytical and problem-solving skills
• Must be solution oriented
• Ability to work in a fast-paced environment and ability to prioritize work and focus on generating business results
• Superior time management and prioritization skills are required
• Critical thinking and innovation is a requirement
• Ability to work effectively in diverse groups
• Ability to work under pressure and manage multiple escalated cases at the same time is a requirement
• Ability to work effectively in diverse groups
• Must have a very high proficiency in English- written and oral with a minimal accent
• Experience communicating with overseas teams via virtual meetings
• Experience communicating directly with the client
• Experience in voicing their concerns
  
  

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue

+13% organic growth

150 000+ employees in 100+ countries

#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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