Bilingual Customer Service Representative - French

The Customer Service Representative (CSR) will be responsible for ensuring a high level of Customer Satisfaction.

The role will provide customers with post-sales support for Schneider-Electric’s core product line and advise potential and existing customers on product selection. This will require an understanding of system availability concepts and
for Schneider-Electric’s solutions for providing uptime. CSRs are required to interpret policies and make business decisions under pressure, based on customer and company needs to meet deadlines with minimal supervision.

Opportunity for growth and advancement that is limited only by drive, desire, competitive spirit, and aptitude for learning.

• Provides post-sales support via the phone/chat/e-mail.
• Coordinate with other team/support to ensure that every interaction creates the optimal customer experience.
• Assists potential customer with product selection and configuration.
• Identifies and routes large opportunities to sales teams for follow up and closure.

What qualifications will make you successful for this role?

• Bachelor’s degree in any field
• Relevant customer service or support experience
• Fluent in French to effectively assist French-speaking customers
• Strong analytical, probing, and problem-solving skills
• Excellent written and verbal communication abilities
• High attention to detail

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our  IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
 
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.