After Hours Coordinator

Great People Make Schneider Electric a Great Company.

The Role: After Hours Coordinator

This position will support customer’s inquiries related to product post sales service, service inquiries and other related requests within the defined Zone or Countries. The role will require close coordination with key internal stakeholders to ensure customer inquiries, requests or complaints are managed professionally and in a timely manner.

What will you do?

• Answer incoming "Service Related" calls and document all incoming calls using CRM tool.
• Whenever applicable, promote Schneider’s existing and new products and solutions with a unique value proposition, cross selling and up selling with innovative, alternative solutions to replace the competitor’s product.
• Participate in various Technical, Customer Service & Sales Training Courses as required
• Support the sales and service teams with generating and assembling larger, more complex Quotations and order follow up.
• Escalating problems to Technical Support Level 2 when standard troubleshooting techniques and databases cannot provide an adequate solution.
• Conduct initial troubleshooting and support of Products by Schneider
• Dispatching a Field Service Engineer or its Service Partner for unscheduled on-site services.
  
  

Who will be successful?

• Must be proficient in the English language.
• Candidate must possess a bachelors degree preferably in Engineering (EE, ECE) or equivalent experience.
• Must possess excellent communication skills.
• Must be keen to details and be technically smart.
• Must be capable in working independently and utilize sound judgement.
• Demonstrate ability to understand and explain technical information.
• Ability to solve customer problems via telephone, chat, web and email.
• Willing to work in Cavite on a rotating schedule.
  
  

What’s in it for me?

• Global family leave
• Comprehensive medical coverage for employee and dependents
• Worldwide Employee Stock Ownership
• Flexible work arrangement / Hybrid work arrangements
• On-site gym
  
  

…and more!

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue

+13% organic growth

150 000+ employees in 100+ countries

#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

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