Project Assistant

Key Responsibilities

Training & Development

• Develop and implement structured training plans based on client-provided materials.
• Design and maintain training courseware, tools, and documentation.
• Manage and update training files, adapting approaches based on project requirements.
• Support the establishment and coordination of internal trainer teams.

Quality Assurance

• Design and oversee quality management processes to address operational issues.
• Collect and analyze quality data, preparing reports to support continuous improvement initiatives.
• Identify recurring issues and implement corrective measures to reduce errors and enhance output quality.
• Support the setup and coordination of internal Quality Assurance (QA) teams.

Crowd & Operations Management

• Monitor contributor performance to ensure targets for quality, productivity, and throughput are achieved.
• Analyze operational and productivity trends, identifying risks and areas for improvement.
• Implement process improvements to enhance efficiency and project profitability.
• Manage performance metrics while balancing speed, accuracy, and contributor experience.
• Proactively resolve operational blockers to maintain smooth project delivery.

Communication & Client Support

• Collaborate closely with delivery teams, contributors, and clients to ensure alignment and clear communication.
• Provide regular updates, insights, and trend analyses to support client outcomes.
• Offer guidance and constructive feedback to contributors to maintain performance standards.
• Assist with additional project-related tasks as assigned by the Project Manager.

Required Knowledge, Skills, and Abilities

• Strong English communication skills (reading, listening, and speaking).
• Ability to work independently with minimal supervision.
• Strong logical thinking and attention to detail.
• Highly organized and results-oriented.
• Proficient in Microsoft Office applications.

Qualifications and Experience

• Bachelor’s degree required.
• English proficiency at B1 level or higher.
• Previous project management experience is preferred.
• Willing to work on-site in Imus or Bacoor