Associate Customer Service Representative

• Primary interface of onsemi to external customers and vice versa.
• Provide Customer satisfaction in processing customer orders.
• Collaborate with various functional groups within onsemi to ensure customers requests are handled properly and in a timely manner.
• Independently answer correspondence, manage meetings with customers, and handle complaints and requests.     
• Comply with Customer Service business rules, techniques, and protocols.

Responsibilities

• Provide tactical support for Sales and Marketing team.
• Lead the pursuit of operational excellence through continuous improvement and standardization of support services and tools.
• Manage multiple stakeholder relationships both internally and externally to ensure operational requirements are met for both day-to-day business activities and long-term activities.
• Work collaboratively with regional counterparts and proactively seek opportunity to support them on business related activities.
• Provide customer satisfaction in order management to maximize both the company and customer revenue.
• Run reports using available tools and analyze the data in order to make decision and or identify trends.
• Closely follow up with internal contacts for order support and work with logistics team to handle urgent shipment and delivery related issues.
• Drive closure of exceptional requests.
• Respond to customer complaints, requests, and inquiries in a professional and timely manner.
• Comply with Customer Service business rules, techniques, and protocols

Qualifications

• Graduate of BS Industrial Engineering or related discipline
• At least 2 years work experience in Customer Service, preferably in similar industry
• Willing to work on night and rotating shift schedule.
• Full command of English language both written and spoken
• Advanced skills in Microsoft Office especially MS Excel
• Knowledge in Lean Six Sigma tools and methodology
• Good analytical thinking
• Technology savvy
• Knowledge in Salesforce CRM tools is an advantage.