Operations Manager

Here’s the difference you’ll make

You are responsible for providing strategic leadership and operational oversight across 2GO's Contract Logistics business. You will ensure the efficient, safe, and cost-effective management of all Cross-Dock Operations, driving operational excellence, customer satisfaction, profitability, and sustainable business growth.

As a key member of the leadership team, you are accountable for optimizing operational performance, developing high-performing teams, strengthening client relationships, and supporting business expansion through innovative and customer-centric logistics solutions.

What You’ll Do

Operational Leadership and Performance Management

• Lead and oversee all Contract Logistics operations, ensuring smooth, efficient, and cost-effective execution of cross-dock operations.
• Drive operational excellence by ensuring the achievement of cost, quality, productivity, service level, and profitability targets.
• Establish, monitor, and continuously improve operational KPIs, service metrics, and profitability analyses across all sites.
• Ensure effective communication and alignment among leaders, employees, subcontractors, and key stakeholders regarding operational objectives and expectations.
• Continuously identify and implement process improvements, operational efficiencies, and best practices to enhance overall business performance.
• Stay abreast of industry trends, regulatory changes, and emerging technologies that may impact logistics operations.
• Includes transport management for the hub in coordination with transport team.
  
  

Financial and Commercial Management

• Review and analyze Profit and Loss (P&L) performance across all operational sites and implement initiatives to improve financial results.
• Monitor operational costs and identify opportunities for cost optimization while maintaining service quality.
• Lead negotiations with suppliers, service providers, and transport carriers to secure competitive rates and maximize value.
• Review and validate transport carrier invoices, resolving discrepancies prior to endorsement for payment processing.
  
  

Customer and Business Development Support

• Partner with Sales, Business Development, and Solutions Design teams in developing and converting new business opportunities.
• Build and maintain strong client relationships by ensuring consistent service delivery and customer satisfaction.
• Obtain and analyze customer feedback, coordinate corrective actions, and drive continuous service improvement initiatives.
• Collaborate with clients and internal stakeholders to develop strategic solutions aligned with customer requirements and business objectives.
• Conduct regular business reviews with key clients and ensure resolution of service gaps or performance issues.
  
  

People Leadership and Organizational Development

• Lead, coach, and develop a high-performing operations team across multiple sites and functions.
• Foster a culture of accountability, collaboration, continuous improvement, and customer focus.
• Address employee relations matters and workforce concerns in accordance with company policies, labor regulations, and organizational values.
• Ensure all operational personnel receive required training and maintain compliance with applicable regulations and company standards.
  
  

Compliance, Safety, and Risk Management

• Ensure full compliance with company policies, operational procedures, legal requirements, and industry regulations.
• Maintain high standards of warehouse management, transportation safety, and operational controls.
• Promote a strong safety culture by ensuring compliance with Occupational Health and Safety (OHS) policies and procedures.
• Ensure direct reports consistently adhere to safety rules, regulations, instructions, and preventive measures to maintain a safe working environment.
  
  

You’ll thrive in this role if you

Educational Background

• Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, Industrial Engineering, or any related discipline.
• Postgraduate degree (MBA, Master's Degree, or equivalent) is an advantage.
  
  

Professional Experience

• Minimum of 5 years of progressive leadership experience in Contract Logistics Operations, covering Warehousing, Cross-Dock, Transportation, and Distribution.
• Proven track record in managing multi-site logistics operations with full P&L accountability.
• Experience in client-facing roles and managing key customer relationships within the logistics industry.
• Demonstrated success in driving operational transformation, productivity improvements, and business growth initiatives.
  
  

Competencies, Skills, Knowledge, And Abilities

Leadership Competencies

• Strong business and commercial acumen.
• Strategic thinking and long-term planning capability.
• Excellent leadership, people management, and team development skills.
• Strong stakeholder management and relationship-building abilities.
• Exceptional interpersonal, negotiation, and client-facing skills.
• Advanced analytical, critical thinking, and problem-solving capabilities.
• Excellent communication, presentation, and influencing skills.
• Data-driven decision-making and performance management orientation.
  
  

Technical Competencies

• Extensive knowledge of warehousing, distribution, transportation, and end-to-end supply chain operations.
• Strong understanding of logistics performance metrics, operational planning, and resource optimization.
• Customer-centric mindset with a focus on service excellence.
• Expertise in process improvement, productivity enhancement, and operational efficiency.
• Strong project and change management capabilities.
• Proficiency in logistics technologies and systems, including:
• Warehouse Management Systems (WMS)
• Transportation Management Systems (TMS)
• Microsoft Office Suite (Advanced Excel and PowerPoint preferred)
• Knowledge of regulatory compliance, Occupational Health and Safety (OHS), and risk management practices within logistics operations.
  

Crossdock KPIs

• OTD – achieve 99% On Time Delivery
• POD – achiever 99% Proof of Delivery return to Principal
• RUD – achieve 0.50% of RUD (Total RUD in cases / Total dispatch in cases)
• L&D – claims should be less than 1% of Revenue
• Dispatch – all trucks must be dispatch 5am of the RDD (request delivery date)
• Billing – achieve 2 days SLA transmittal to 2GO Logistics Finance
• RUD stocks – return the stocks within lead time SLA with Principal
• Target may vary
  
  

What’s In It For You at 2GO?

Lead with purpose. You are trusted to make decisions, own outcomes, and shape the direction of the business.

Grow people and culture. You build teams in a workplace that listens, cares, and invests in talent and well-being.

Drive everyday excellence. You inspire high standards, innovation, and sustainable performance.

Be recognized and feel valued—at work and beyond. Receive and enjoy competitive compensation, performance bonuses, incentives, travel perks, Day 1 access to health and wellness programs and paid time off designed to support your well-being.

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