IT Support Technician

Location: BIGBREW MAIN OFFICE, BRGY 8, CALOOCAN

PERMANENT

Job Description

• Install, configure, and troubleshoot hardware including desktops, laptops, basic servers, and peripherals.
• Perform routine maintenance tasks such as cleaning components and replacing faulty parts.
• Respond to and resolve basic hardware-related support tickets in a timely manner.
• Document issues and resolutions for recurring hardware problems.
• Assist with inventory management of IT hardware equipment.
  
  

• Education:
• Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• Experience:
• 0–2 years of experience in an IT support role, with emphasis on hardware troubleshooting and repair.
• Fresh graduates with strong internship or on-the-job training in hardware support are encourage to apply.
• Technical Skills (Required):
• Operating Systems:
• Proficient in installing, configuring, and troubleshooting hardware-related issues on Windows 10/11.
• Basic understanding of macOS and Linux environments.
• PC Hardware:
• Solid understanding of internal PC components (CPU, RAM, motherboard, GPU, HDD/SSD).
• Ability to diagnose and resolve hardware failures.
• Peripheral Devices:
• Experience in the installation and troubleshooting of office peripherals such as printers, scanners, and projectors.
• Basic Networking:
• Understanding of core networking concepts: TCP/IP, DNS, DHCP.
• Ability to troubleshoot connectivity issues related to Ethernet, Wi-Fi adapters, etc.
• Troubleshooting Tools:
• Familiarity with hardware diagnostic tools is an advantage.
• Cabling:
• Knowledge of Ethernet, HDMI, USB, and DisplayPort cabling types.
• Basic understanding of proper cable handling and termination techniques.
• Other Requirements:
• Willing to work onsite 5 days a week in Malabon.