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Customer Service Representative

Talentmate

Philippines

16th November 2025

2511-19654-1

Job Description

Respond to customer inquiries via email, chat, social media, and phone in a professional and timely manner.
Assist customers with order placement, tracking, cancellations, returns, and refunds.
Handle complaints and resolve issues with empathy and efficiency.
Provide accurate information about products, promotions, policies, and procedures.
Coordinate with internal teams (e.g., logistics, warehouse, and product) to ensure timely issue resolution.
Monitor and update order statuses in the system.
Maintain clear and accurate records of customer interactions and transactions.
Flag recurring issues and provide feedback to help improve customer service processes.
Help maintain the accuracy of product listings and website content, when needed.
Stay updated on platform changes, product updates, and company policies.

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	Philippines	City:	Caloocan National Capital Region
Company Website:	http://www.campusgroup.com	Job Function:	Customer Service
Company Industry/ Sector:	Retail

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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