Store Supervisor

Operations

Store Supervisor

METRO PLAZA MALL, CALOOCAN | Full-time

About The Role

Oversees the overall store operation to ensure a successful, efficient, and customer-centric store environment.

Supervises the performance of Baristas to ensure store integrity and compliance with company standards.

Provides guidance, coaching, and motivation to empower team members to achieve individual development and team goals.

Key Responsibilities

Identifies Barista performance challenges, provides assistance, coaches their performance, and monitors the progress of their skillset and capabilities for continuous improvement.

Supervises Baristas to ensure all products are served with friendly, individualized customer service and educates customers about premium beverage and food items.

Trains and oversees Baristas to ensure products are prepared according to approved standards and in a timely manner to meet customer demand.

Ensures the welfare, safety, and security of employees, store locations, and overall store operations.

Manages staff schedules to meet manpower requirements across various shifts and store activities.

Coordinates with Team Leaders or Supervisors to balance manpower schedules and implement necessary staff movements.

Oversees cashiering and operational fund management, ensuring standard funds are available and bank deposits and sales reporting comply with company policies.

Maintains product expertise and prepares coffee beverages according to approved standards and processes.

Manages cleanliness, sanitation, food and beverage safety, equipment functionality, and supply availability for efficient store operations.

Ensures the workspace and store are well-maintained and coordinates repairs, refurbishments, and maintenance to uphold brand standards.

Implements company policies, procedures, protocols, and any updates introduced by the company.

Facilitates incident investigations involving employees or store operations in coordination with the lessor.

Administers employee-related reports and documents, including benefits, Daily Time Records, pay slips, and uniforms.

Supports marketing promotions, store events, and educates staff on related activities.

Skills

Hands-on experience with professional coffee machines.

Good listening and communication skills.

Proficient in using POS machines.

Attention to detail.

In-depth knowledge of coffee.

Customer-centric.

Proficient with Microsoft Office tools such as Excel, Word, and Google Sheets etc.

Strong organizational skills.

Good mathematical skills.

Time management skills

Team collaboration

Works with honesty and Integrity

Data analysis

Analytical and Problem-Solving Skills

Conflict Resolution

Qualifications

At least one (1) year of experience as a Supervisor in a restaurant, coffee shop, or equivalent food and beverage establishment.

Barista experience is a plus; a certificate in Food and Beverage Service is an advantage.

Amenable to working flexible and extended operational hours as needed and overseeing different store locations.

Able to structure and analyze qualitative and quantitative data to draw meaningful insights.

Willing to be assigned to Caloocan City, Quezon City, and Valenzuela City branches.

Job Type

Employee status : Full-time