Senior Staff Engineer QM Customer Quality Management

Job description:

• Responsible for Customer Complaint Management, leading the 8D team. Performs failure analysis, structured problem solving, and 8D reporting.
• Ensures thorough implementation and effectiveness of corrective actions. 
• Proven ability to Lead and/or be part of the Task Force team in solving FARs/customer issues – drives Root Cause Analysis, Initiates and drives the implementation of containment/corrective actions
• Crisis Management – Lead crisis team for major customer excursions (FARs on high-volume products); Manage and align all activities for customer excursions including EFA, PFA, root cause analysis and definition of corrective actions; Communicate results and activities to customer
• Responsible for reliability assessment for suspect materials. 
• Responsible for Quality Engineering of Process/Product Change Qualifications in course of PCNs. Develops Qualification Plan, plans and oversees execution, creates Qualification Reports.
• Provides Quality Engineering support and work with ams OSORAM internal organization to resolve quality issues at customer side and improve product quality in the field

• Degree / Master Engineering in Electronics, Physics, Chemistry or Material Sciences
• Experience (>10years) in semiconductor manufacturing specifically in the field Quality, Reliability and/or Failure Analysis
• Knowledge of AUT standards (e.g.AEC-Q100, AEC-Q102)
• Know-how of quality tools (FMEA’s and 8D reporting, IATF16949, VDA6.3 and QS9000 Quality Standards) 
• Excellent problem-solving Skills
• Strong project management skills      
• Excellent English (spoken and written), good presentation and customer interface skills
• High self-organizing skills
• Ability to succeed in a fast-paced environment, stays cool and works efficiently under pressure
• Willing to work in international teams

suki.kee@ams-osram.com

+65 () 62402395