Production Operator-8

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QA Technician - Operations

JOB CODE

PHL5066

JOB PROFILE NAME (Title)

QA Technician - Operations

MANAGEMENT LEVEL

9 Staff

DISCIPLINE

REPORTS TO

FSLA CLASSIFICATION

Pay Rate Type: Salary

The Quality Assurance Technician is capable to support driving the leading indicators to meet the key Quality metric that is aligned to the quality performance objective of the supported manufacturing business segments, assembly, and sub-assembly business units for product and parts. Specifically, the position shall evaluate line issues, address costumer complaints and compliance to processes.

Position Overview

QA Technician - Operations

JOB CODE

PHL5066

JOB PROFILE NAME (Title)

QA Technician - Operations

MANAGEMENT LEVEL

9 Staff

DISCIPLINE

REPORTS TO

FSLA CLASSIFICATION

Pay Rate Type: Salary

The Quality Technician executes the qualification test plan of parts and product to ensure its conformance and comparability to OEM. He/she performs the needed root cause identification through methodical failure analysis approach to eliminate quality excursion from incoming, in-process or external product non-conformities. This role executes both parts and product reliability test procedures.

Essential Job Skills/Duties

• Executes parts qualification and assessment procedure, process, and system requirements.
• Performs failure analysis procedure and generates report within the required turn-around time.
• Performs reliability testing, measurement and diagnostic utilizing applicable diagnostics and measurement tools and equipment.
• Generates failure analysis, parts qualification and reliability and assessment reports.
• Presents the result of failure analysis and other diagnostic results within the department in support of the cross functional team in generating containment, corrective, preventive and sustainable action plan for yield and quality improvement.
• Participates in the development of product specifications, characterizations, acceptance criteria and disposition from handling of non-conformances process and new business programs.
• Maintains parts qualification database reports and lessons learning.
• Monitors the inventory of calibration and maintenance of laboratory equipment, tools, and jigs.
• Supports the Quality Engineer on the development of metrology, methodology, test plan, innovations, and failure analysis.
• Participates in the cross functional committee meetings/collaboration together with the Quality Engineer
• Initiate and /or supports projects and bright ideas which drives continuous improvement.
• Executes, contributes to, and participates in 5S activities within assigned station/area
• Adheres to Asurion Handbook and the Rules of Corrective Discipline
• Perform other duties as maybe assigned by immediate superior.
  
  

Required Technical Skills

• Continuous Improvement
• Quality Manufacturing
• Problem Solving and Decision Making– PDCA, DMAIC, 8D, 7QC Tools (Why Why, Fishbone, Shainin DOE)
• Mobile Testing, Repair and Troubleshooting
• Manufacturing Diagnostic
• Mobile Communications Technology
• Quality Standards and Quality Systems
• System for Handling of Non-conforming
• Technical Writing, Presentation and Communication Skills
  
  

Required Soft/Leadership Skills

• Strong attention to detail and accuracy.
• Clear, concise written communication.
• Collaborative approach with operations.
• Time management in fast-paced environments.
• Objective decision-making under pressure.
  
  

Required Education & Experience

• Graduate/undergraduate of an Engineering course or at least diploma course in Electronics or of any Technical or Vocational course or equivalent to a relevant work experience
  
  

Preferred Education & Experience

• Preferably with Industrial experience of at least 2 years of relevant work experience in mobile device repair or in similar manufacturing set up.
• Lean or Six Sigma exposure.
  
  

Supervisory Responsibilities

• No direct reports; may train peers.
  
  

About Asurion

At Asurion, every one of us is a leader, from individual contributors to the senior team. We utilize our 5 Leadership Principles to help align and guide us in our everyday interactions.

• Put Customers First
• Play A Team Sport
• Take Ownership
• Collaborate and Then Commit
• Reach Full Potential
  
  

Asurion helps more than 300 million people around the world unlock their technology's untapped potential. We create innovative technology solutions that help keep consumers connected, from comprehensive protection to smart tech help that redefines expertise. Partnering with leading wireless carriers, retailers and pay-tv providers, Asurion's 16,000 employees deliver a seamless, award-winning customer experience, anticipating their needs and providing tailored services reachable within one touch.

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