Customer Support Lead TL Supervisor Manager Local Account

We are looking for results-driven and customer-focused Team Leaders/Supervisors/Managers to oversee daily customer support operations and deliver exceptional customer experiences across the JoyRide platform. The ideal candidate has experience in team management, customer escalation handling, and operational coordination within a fast-paced environment.

This role is responsible for leading and developing a high-performing team while ensuring service standards, operational efficiency, and customer satisfaction goals are consistently achieved.

Qualifications

Proven experience in Customer Service, Customer Experience, Operations, or similar leadership roles

Background in logistics, ride-hailing, delivery, e-commerce, or related industries is an advantage

Strong leadership, coaching, and team management skills

Excellent problem-solving and conflict resolution abilities

Proficient in Microsoft Office applications, particularly Excel and reporting tools

Strong communication and stakeholder management skills

Ability to thrive in a fast-paced and dynamic environment

Customer-focused mindset with the ability to effectively manage customer escalations

Able to work with minimal supervision

Amenable to shifting schedules and 24/7 operations

Willing to be assigned in Marcos Highway, Antipolo

Key Responsibilities

Lead, manage, coach, and develop team members to drive optimal performance and service excellence

Handle customer inquiries, concerns, and escalations while maintaining high levels of customer satisfaction

Coordinate with relevant stakeholders throughout the order fulfillment process—from pickup to drop-off to ensure service standards are consistently met

Monitor team performance and prepare reports on operational metrics and customer feedback

Identify opportunities for process improvement and support initiatives that enhance overall service quality

Stay updated on industry best practices and customer service trends

Perform other duties and responsibilities that may be assigned from time to time

Why Join JoyRide?

Be part of one of the fastest-growing homegrown superapps in the Philippines

Work in a dynamic and collaborative environment

Opportunity to lead and grow high-performing teams

Contribute to improving mobility and delivery solutions for millions of Filipinos