SR SYSTEMS SUPPORT OFFICER

About Us

DHL Supply Chain is the world’s leading contract logistics provider. Combining value-added and management services with traditional fulfilment and distribution, our customized, integrated logistics solutions drive efficiency, improve quality and create competitive advantage.

DHL Supply Chain offers specialist, proven expertise within the Auto-Mobility, Consumer, Chemicals, Energy, Engineering & Manufacturing, Life Sciences & Healthcare, Retail and Technology sectors. As today’s global markets grow, our innovative logistics solutions are ready to help.

Responsibilities

• Lead and oversee day-to-day IT operations, ensuring the availability, reliability, and performance of IT infrastructure and business-critical applications.
• Provide first and second-level technical support for hardware, software, network, server, and communication-related issues.
• Manage and support Warehouse Management Systems (WMS) and Transport Management Systems (TMS), ensuring minimal downtime and business continuity.
• Monitor, troubleshoot, and resolve IT incidents and service requests within agreed Service Level Agreements (SLAs).
• Ensure the continuous operation of network infrastructure, servers, workstations, printers, mobile devices, and other IT peripherals.
• Act as the primary point of contact for site IT support and coordinate escalations with regional and global IT teams when necessary.
• Lead and supervise local IT personnel, ensuring effective performance, accountability, and adherence to IT procedures and standards.
• Coordinate with vendors, telecommunications providers, and third-party support teams for issue resolution, maintenance, and service delivery.
• Manage user access, account administration, security permissions, and compliance with IT security policies.
• Maintain IT asset inventories, including computers, mobile devices, software licenses, and fixed assets.
• Ensure compliance with corporate IT policies, cybersecurity requirements, audit controls, and regulatory standards.
• Conduct preventive maintenance and regular health checks on IT systems and equipment to minimize operational disruptions.
• Prepare and maintain IT documentation, reports, master lists, and operational checklists.
• Analyze recurring issues and implement process improvements to enhance system stability and service quality.
• Collaborate with business stakeholders to understand operational requirements and recommend technology solutions.
• Support IT projects, system upgrades, software deployments, infrastructure enhancements, and digital transformation initiatives.
• Monitor IT performance metrics and provide regular status updates and recommendations to site and business leadership.
  
  
  

• Graduate of at least 4 year course of Computer Science (CS), Information Technology (IT), Application Development (AD), Computer Systems Engineering (CSE), or related courses.
• At least 2 to 4 yrs of extensive IT related working experience.
• Excellent Systems and Network Infrastructure and Analytical Skills
• Can do multi-tasking and know how to prioritize, with minimal supervision