Quality Assurance Manager

About Us

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.

We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.

Responsibilities

Responsible for leading and managing the Quality Assurance, Process Engineering, and IT Operations functions to ensure compliance with company standards, system reliability, and continuous process improvement across the site.

• Quality Assurance Operations – Oversee QA activities to ensure products and processes meet customer and regulatory requirements. Drive quality compliance, audits, and corrective/preventive actions.
• Process Engineering – Lead process optimization initiatives to improve operational efficiency, quality performance, and cost-effectiveness. Ensure standardization and documentation of key procedures.
• IT Supervision – Manage IT operations supporting warehouse and production systems. Ensure system stability, data accuracy, and timely resolution of technical issues.
• Site Superuser – Serve as the site focal for system-related enhancements, configuration controls, and user training. Coordinate with global and regional teams for system updates and issue escalations.
• Compliance and Continuous Improvement – Ensure adherence to ISO, GMP, or internal quality management systems. Champion process improvement, automation, and digitalization initiatives.
• Collaboration and Leadership – Partner with Operations, Engineering, and Management teams to ensure alignment on quality and system initiatives. Coach and develop team members for enhanced technical capability and ownership.
• Performance and Reporting – Monitor key quality and system KPIs, analyze trends, and drive actions to sustain operational excellence and customer satisfaction.
  
  
  

• Education: Bachelor’s degree in Engineering, Quality Management, IT, or related field. Certifications in Quality Systems or Process Improvement are an advantage.
• Experience: 5–10 years in QA, Process Engineering, or Systems Management, with at least 3 years in a leadership role. Experience in warehouse or manufacturing operations preferred.
• Technical Skills: Knowledge of ISO standards, GMP, and quality systems. Proficient in data analysis, root cause analysis, and continuous improvement tools (Lean/Six Sigma). Familiar with ERP/WMS systems (e.g., SAP, S4 HANA, WMOS).
• Leadership Skills: Can communicate well, problem-solving, and stakeholder management. Strong in team development, process discipline, and driving improvement initiatives.
• Other: Willing to work onsite and support operational requirements as needed.