Operations Supervisor

About Us

At DHL Supply Chain, a division of the world’s leading logistics company Deutsche Post DHL Group, we connect people and improve lives by delivering excellence in supply chain management. As the global leader in contract logistics, we specialize in warehousing, transportation, value‑added services, and innovative supply chain solutions for the world’s most respected brands.

With a presence in more than 220 countries and territories, DHL Supply Chain is powered by a diverse team of logistics experts driven by our core values: Respect & Results, Speed, Passion, and Can‑Do Spirit. We embrace new technologies, prioritize sustainability, and foster a culture where every employee can grow, contribute, and make an impact.

In the Philippines, DHL Supply Chain continues to expand its operations, strengthening our commitment to operational excellence, safety, and customer satisfaction. We are dedicated to building high‑performing teams who work together to deliver the best logistics experience in the industry.

Join us and be part of a company where your ideas matter, your growth is valued, and your work creates real-world impact.

Responsibilities

• Oversee daily inbound activities including receiving, unloading, checking, and putaway of materials.
• Ensure all inbound shipments are processed accurately and on time.
• Monitor inbound dock performance and manage trailer scheduling to avoid delays.
• Verify correctness of received goods against purchase orders and delivery documents.
• Ensure proper documentation of discrepancies (damages, shortages, overages).
• Implement and enforce quality checks to maintain high accuracy levels.
• Lead, supervise, and train inbound associates to achieve productivity targets.
• Assign tasks, monitor performance, and provide coaching or corrective actions.
• Promote a safe, disciplined, and motivated work environment.
• Ensure compliance with company SOPs, customer requirements, and safety standards.
• Identify process gaps and recommend improvements to increase efficiency.
• Support implementation of lean initiatives and warehouse optimization projects.
• Prepare and submit daily, weekly, and monthly inbound performance reports.
• Maintain accurate records of inbound activities in WMS (Warehouse Management System).
• Communicate operational concerns or exceptions to management and stakeholders.
• Liaise with transportation teams, suppliers, and customer representatives regarding inbound schedules.
• Coordinate with inventory control, outbound, and warehouse operations to ensure workflow balance.
• Address escalations related to inbound discrepancies or delays.
• Enforce health, safety, and environmental policies for inbound operations.
• Conduct safety briefings, incident reporting, and risk assessments.
• Ensure proper use of equipment such as forklifts, pallet jacks, and scanners.
• Manage QA activities, ensuring that product inspections, quality checks, and validations meet customer and internal standards.
• Oversee special order and retail operations, ensuring correct handling, processing, and documentation.
• Supervise bundling activities, ensuring accuracy, quality, and timely completion according to customer requirements.
• Manage STO and CODA items, including tracking, documentation, reconciliation, and timely processing.
• Handle TPR vendors, ensuring alignment with operational standards, timelines, and quality expectations.
• Coordinate schedules, monitor performance, and resolve issues related to TPR activities.
  
  
  

• Bachelor’s degree in Logistics, Supply Chain, Business, or related field; equivalent experience accepted.
• 2–4 years experience in warehouse operations, preferably inbound/receiving.
• Supervisory or team lead experience in a logistics or distribution environment.
• Knowledge of WMS, inbound processes, QA checks, inventory handling, and discrepancy management.
• Experience with TPR vendors, QA activities, special orders, retail ops, bundling, STO and CODA items is an advantage.
• Strong leadership, communication, and problem-solving skills.
• Proficient in MS Office and warehouse tools (scanners, MHE basics).
• Able to work under pressure, meet deadlines, and coordinate multiple tasks.
• Willing to work shifting schedules, weekends, or holidays as required.