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Customer Service Representative CDO

Talentmate

Philippines

26th August 2026

2608-20556-5

Job Description

Provide exceptional customer support experience through multiple communication channels (email, phone, chat)
Develop an expert understanding of our platform and how each customer is unique and learn how to efficiently apply that knowledge to provide them the support they need and anticipate future questions
Triage, research, and understand the causes, impact, and priority of incoming issues
Troubleshoot, investigate, and create detailed bug reports; partner with engineering to get high impact issues resolved
Represent the support team while working cross-functionally with other departments; providing insights and advocating for our customers and team
Contribute to continuous learning by leading training, improving documentation, and sharing your knowledge with others
Participate in an on-call rotation

Requirements

College Level

Prior BPO experience (at least 1 year) highly preferred

Able to start immediately

Excellent English communication skills

Willing to work on shifting schedules

Willing to work onsite

Keen to detail

Strong time management

Adaptability and accountability

Has critical thinking skills with a focus on issue resolution and customer satisfaction

Knowledge of customer service practices and principles

Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice

Ability to handle stressful situations appropriately

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	Philippines	City:	Cagayan de Oro Northern Mindanao
Company Website:	https://www.OP360.com/	Job Function:	Customer Service
Company Industry/ Sector:	Outsourcing and Offshoring Consulting

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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