Customer Service Representative Intermediate

Discover your 100% YOU with MicroSourcing!

Position: Customer Service Representative

Location: SM CDO Downtown, Cagayan De Oro City

Work setup & shift: [Onsite]

Why join MicroSourcing?

Youll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

As a Customer Service Representative, you will:

• Answer inbound phone calls and assist customers with general inquiries
• Provide order status updates and support customers with general inquiries
• Escalate calls requiring detailed product knowledge to appropriate team members
• Enter and clean up product data in Excel to be used to post new products to the company website, ensuring accurate titles and descriptions
• Apply basic SEO understanding when naming and titling products (preferred, not required)
• Maintain accurate customer and order records
• Communicate clearly and professionally with customers and internal team members
  
  

What You Need

Non-negotiables

• Previous customer service and data entry experience is a plus
• Strong verbal and written communication skills
• Comfortable handling phone-based customer interactions
• Detail-oriented and organized
• Tech-savvy and able to learn new systems quickly
• Ability to problem-solve and think independently
• Basic understanding of SEO principles is a plus
• Labels, printing, or manufacturing industry experience is a plus
  
  

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our companys strength lies in our peoples diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – its our commitment. Our way of life. Here, we dont just accept your unique authentic self - we celebrate it, valuing every individuals contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

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