Field Technical Engineer Cabanatuan

Pay: ₱18,000.00 – ₱21,000.00 per month

Job Summary

To provide timely and effective technical assistance for internal systems, hardware, and software, ensuring smooth operations and minimal downtime. The Technical Support Engineer serves as the first line of defense for resolving IT issues, maintaining system integrity, and supporting end-users across the organization.

Duties And Responsibilities

Issue Resolution

• Diagnose and resolve hardware, software, and network problems
• Respond to support tickets, emails, and calls from internal users
  
  

• Install and configure operating systems, applications, and devices
• Perform routine system checks and updates
  
  

• Assist with login issues, password resets, and access requests
• Provide guidance on using internal tools and platforms
  
  

• Maintain records of issues, solutions, and system configurations
• Contribute to internal knowledge base and support documentation
  
  

• Work with System Admin, System Support, Database Admin, Network Admin teams to escalate complex issues
• Coordinate with departments to understand and support their tech needs
  
  

• Enforce security protocols and monitor for unauthorized access
• Support data protection and backup procedures
  
  

• Printer troubleshooting (e.g., connectivity, driver issues, print queue errors)
• Basic networking (e.g., IP addressing, LAN/WAN concepts, ping/traceroute diagnostics)
• Windows operating systems (e.g., user profiles, system settings, updates, troubleshooting) Also familiar with:
• Active Directory and user account management
• Internal systems (e.g., HRIS, ERP)
• Ticketing platforms (e.g., Jira, ServiceNow)
• Remote desktop tools
  
  

• Strong communication, problem-solving, attention to detail, confidentiality awareness, willingness to learn
  
  

• Not required, but CompTIA A+, ITIL Foundation, or Microsoft Certified: Fundamentals are a plus
  
  

• Office-based may require occasional after-hours support
  
  

• Ticketing systems, internal databases, remote support tools, basic reporting platforms
  
  

• Bachelor’s degree in information technology, Computer Science, or a related field
• 1 – 2 years experience in technical support, helpdesk, or IT operations; internship experience is a plus
• Willing to do fieldworks
• Preferably with motorcycle
• Willing to train in Ortigas, Pasig for at least 2 weeks.