Fulfillment Warehouse Manager

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the regions largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

The Fulfillment Warehouse Manager is responsible for all warehousing and fulfilment operations in

their respective facilities. This includes management of manpower (Supervisors, Team Leaders.

Sorters, Aides), management of the facility (5S), adherence to processes and reporting on performance

metrics for warehouse operations.

The WH Manager shall report directly to the Deputy Head for Fulfillment Operations. He/she shall be

fully accountable for all Warehouse operations and Fulfillment performance metrics.

Main Duties

• Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
• Complies with national, and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
• Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.
• Controls inventory levels by supervising physical counts; reconciling with data storage systems.
• Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.
• Provides proper directing, receiving, warehousing, and distribution services while supervising staff.
• Plans manpower allocation to meet forecasted volumes, seasonal surges, and campaigns.
• Complies with national and local warehousing, material handling, and shipping requirements.
• Timely reporting and escalation of theft, damages, or operational risks.
• Oversee daily order processing (picking, packing, staging, dispatch).
• Ensure adherence to SOPs across inbound, storage, outbound, and returns.
  
  

Qualifications

• 3 - 5 years cumulative work experience in warehousing and fulfillment.
• Experience in warehouse management
• Setting up and scaling up warehouse operations is a plus.
• Experience in leading and / or participating in process improvement initiatives (from Data gathering, to implementation and monitoring / control) related to improving operating levels.
• Experience in handling teams and multiple staff
• Strict and able to ensure policy and SOP compliance.
• Can read, understand and report data.
• Comfortable working in a warehouse setting
• Develops practical solutions to operational challenges and process gaps.
• Adapts quickly to new processes, systems, and operational changes.
  
  

Submit a job application

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