Director of Operations

Description & Requirements

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Join EA and help us inspire the world to play. As Director of Operations you will guide our Bogotá Quality Verification & Standards (QVS) team, partnering with global and local leaders to shape the future of interactive entertainment. You will report to the Director, Location Operations and work with us to promote creativity, belonging, and measurable progress across our iconic franchises. Our team values diversity, inclusion, and continuous learning as we connect millions of players worldwide.

Responsibilities

• You will serve as a senior QVS leader based in Bogota, working with EAs center of excellence locations, partnering with global and local management to translate talent and execution priorities into outcome-driven plans for EA Sports FC, Madden NFL, The Sims, Battlefield, and Apex Legends. You will demonstrate a deep understanding of franchise priorities and support site-wide quality of delivery across all projects.
• You will partner with Location Operations to ensure priorities are aligned and studio needs are met.
• You will act as the escalation point for delivery, people, and performance risks across all QVS-supported franchises, ensuring accountability and clarity for 200+ team members.
• You will design and own structured onboarding and leadership development programs for new QVS leaders and managers, collaborating with HR partners and talent acquisition teams to improve coaching quality, succession planning, and to understand emerging talent needs in alignment with global franchise requirements.
• You will promote consistent application of global QVS standards and quality frameworks, providing steady leadership presence during periods of growth and organizational change. You will work closely with global franchise teams to anticipate and address evolving talent and quality needs.
  
  

Required Qualifications

• 8+ years of experience leading quality assurance, quality verification, or operations teams in the gaming, technology, or entertainment industry.
• Experience creating and executing leadership development strategies, onboarding programs, and succession plans for teams of 100+ employees.
• Experience guiding teams through organizational change, with measurable results in performance visibility and engagement metrics.
• Bachelors degree in a relevant field or equivalent practical experience.
  
  

About Electronic Arts

We’re proud to have an extensive portfolio of games and experiences, locations around the world, and opportunities across EA. We value adaptability, resilience, creativity, and curiosity. From leadership that brings out your potential, to creating space for learning and experimenting, we empower you to do great work and pursue opportunities for growth.

We adopt a holistic approach to our benefits programs, emphasizing physical, emotional, financial, career, and community wellness to support a balanced life. Our packages are tailored to meet local needs and may include healthcare coverage, mental well-being support, retirement savings, paid time off, family leaves, complimentary games, and more. We nurture environments where our teams can always bring their best to what they do.

Electronic Arts is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. We will also consider employment qualified applicants with criminal records in accordance with applicable law. EA also makes workplace accommodations for qualified individuals with disabilities as required by applicable law.

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