KFAS Attendant

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.

Purpose

Provide a fun, safe and interesting environment for children from 4 to 9 years-old to enjoy while complying with all four Seasons Standards and policies.

Job Responsibilities

General

• Is directly responsible for the day-to-day key processes in his/her area of work.
• Where applicable, acts as shift leader; leads and motivates colleagues by example and promotes teamwork.
• Assumes training responsibilities when required; demonstrates a high degree of standards awareness.
• Actively offers operational, employee and customer (internal and external) related feedback to management.
• Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule.
• Adheres to the hotels code of conduct and grooming & hygiene standards.
• Is seen as working hands-on, assisting colleagues in crunch times; Walks the talk.
• Actively participates in briefings and meetings; facilitates communication between employees and management.
• Maintains a clean and orderly work area and promotes a safe working environment.
• Performs any additional duties as assigned.
  
  

• Organize, monitor, and participate in daily activities (including: swimming, outdoor games and activities, arts and crafts) based on ages and skill level of children ensuring safety of children.
• Attends to guests requests in a precise and efficient manner; provides insightful information to internal and external customers.
• Provides genuine hospitality and recognition in the work area; maintains strict discretion; promotes hotel services and products.
• Anticipates guest needs and takes ownership of guest concerns and requests; ensures speedy and accurate follow up where required; acts decisively to ensure guest satisfaction; reports and notifies all glitches to Supervisor and Manager for further follow up.
• Inspects and ensures the work area is in good physical repair; reports defects and ensures timely rectification.
• Play a variety of sports and recreational activities.
• Retain accurate records: children in attendance, birthdays etc.
• Assist Instructors in room set up and break down.
• Is highly sensitive to guests preferences and special requests, offers meaningful alternatives when special requests cannot be met; adds a special touch when an opportunity is presented.
• Is proficient in safe handling of equipment; reports defects and accidents to management immediately.
• Conducts routine maintenance and ensures cleanliness.
  
  

• Higher school certificate and technical education in Hospitality.
• 2 years of working experience in a similar position in a 5-star Hotel/ Resort
• Must be able to read, write, and speak English.
• Fluent in English and French
• Possesses well developed guest relations skills