Site Director

The Site Director is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long term relationship. The Site Director anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Site Director creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Corporate Solutions leadership team, understands the firm’s strategy and goals and can translate those into the business opportunities.

Primary Responsibilities

Delivery of Client Satisfaction

• Establish the vision and strategy of the account plan ensuring there is alignment with the client objectives and interests
• Drive the account plan to deliver high quality results which exceed the client’s expectations
• Become a reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle’s business
• Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform
• Directs the client team, and leverages experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators
• Proactively solicits and responds to feedback and input from client
• Establishes and maintains effective relationships with customers and gains their trust and respect
  
  

Builds and Manages High Performing Teams

• Ensures the best qualified candidate is hired for all roles on the account
• Thoroughly and critically assesses direct reports (and directs directs)
• For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress
• Advances the firm’s diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion
• Provides point in time coaching to elevate performance
  
  

Achieve Financial Results

• Manages to account budget, proactively identifying and preventing exceeding the plan
• Partners with leadership when Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography
• Mitigates risk for the organization by ensuring A/R is maintained below 60 days payable
  
  

Contributes to the Growth of the Company

• Brings to the organization any leading practices and/or innovations developed on the account to the firm
• Identifies opportunities both on account and within professional network to generate additional revenue – engaging the right cross-functional resources to win
• Become internal reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle’s business
• Produces and presents an annual Account Plan and related client business plan to include key objectives; client satisfaction results; summary of value add activities; and outlines growth/expansion opportunities to achieve.
• Understand the fundamentals of the outsourcing business and the real estate industry
  
  

Job Requirements

Knowledge, Skills and Abilities

Client Focus

• Dedicated to exceeding client expectations to ensure a no-bid contract renewal
• Proactively solicits and responds to feedback and input from client
• Establishes and maintains effective relationships with customers and gains their trust and respect
  
  

Results driven

• Ability to execute against the vision and strategy
• Measures the relevant data (financial, environmental, performance) and uses the data appropriately to reassess, adjust, expand or curtail
• Takes corrective action quickly and decisively when performance falls short of expectation or when redirection is required
  
  

Natural Coach

• Clearly establishes performance expectations and goals for employees
• Provides point in time feedback on performance of employees
  
  

Solutions Oriented

• Uses rigor and logic to solve difficult problems with effective solutions
• Identifies issues before they become problems
• Looks beyond the obvious and doesn’t stop at the first answers
• Realize operating leverage through process improvement, gaining capacity for value-added work
  
  

Firm Knowledgeable

• Understand the fundamentals of the outsourcing business and the real estate industry
• Knows how to navigate the organization to identify experts in our products and services
  
  

Personal characteristics

The successful candidate will be results driven, execute an account plant to ensure exceptional delivery, and have the highest ethical standards. The candidate must possess strong communication skills, the ability to influence others to achieve results and possess the following qualitative skills which are consistent with the company’s critical success factors:

People leadership

• Influence others, engage and inspire, proactive collaboration, build talent, communicate effectively and build relationship
• Inspire trust, high integrity, adapt and learn
  
  

Result leadership

• Ensure execution, drive targeted results, focus on customers and lead courageously

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