Member Services Representative - Temporary

**This is a full-time temporary position. If selected, onboarding will be completed through a staffing agency.**

About us 

Kern Health Systems is dedicated to improving the health status of our members through an integrated managed health care delivery. 

Essential Duties and Responsibilities:

• Strive to live and practice KHS’ Mission, Vision and Values (MVV) every day, and 
strongly commit to advance the organization’s strategic plan.
• Open all incoming mail and distribute the mail to the appropriate department/person 
according to departmental policy. Date stamps each piece of mail with current date.
• Handle department returned mail and maintain the returned mail file. Correct addresses 
and re-mail as necessary.
• Answer incoming calls and document interactions with callers in CRM
• Make outgoing calls and document interactions with callers in CRM.
• Composes simple letters, memos, confidential reports, and completes standard forms 
from information received in handwritten or typed form, generally without being given 
specific oral or written instructions.
• Maintains departmental inventory.
• Creates manual and electronic files; searches for files; retrieves information from files; monitors use of confidential and miscellaneous files and their contents; purges files and/or information from files; closes files.
• Operates a variety of office machines such as, copier, facsimile, and multiple line 
telephone systems.
• Retrieve copies of documents from files or scanned documents as requested by staff and 
other departments.
• Keep record in files of all documents that are pulled.
• Scan documents as needed.
• Answer phones and screen calls.
• Assists management staff and other departments in completing special projects, as 
assigned.
• Performs other job-related duties as required.
• Adheres to all company policies and procedures relative to employment and job 
responsibilities.
Employment Standards:

Education: High School Diploma from an accredited school or equivalent; (diploma or GED 
certificate required). 
Experience: Two (2) years’ office clerical experience preferably in the managed care and /or health insurance industry. Typing skill of 30 WPM required. 
Certifications: 
• Bilingual Spanish/English Certification preferred