contractor

About The Role

MRI Software is looking for a Client Support Analyst to join our dynamic and vibrant team. As a leading provider of innovative real estate software applications, we are committed to providing our clients with exceptional customer service and support.

The successful candidate will be responsible for supporting Vault CRM clients and activating XML, FTP, API connections. You’ll be the go to for providing general CRM Support and diagnosing feed issues and activating third-party integrators into Vault CRM.

As a Support Analyst, you will be responsible for the following:

• Providing front-line support via tickets and phone calls for Vault CRM & integrated products.
• Manage day-to-day interactions with clients and external partners to support ongoing needs
• Provide solutions to solve customer queries and proactively follow these to resolution
• Troubleshoot technical issues and appropriately escalate tickets, following defined process
• Maintain accurate records of client interactions within the ticketing system
• Communicate with clients and internal stakeholders directly in a confident and professional manner.
• Parse, validate, and transform XML (and JSON) according to partner specs (e.g., REAXML).
• API integration & support Work extensively with APIs, including PUT, POST, and GET requests.
• Diagnose and resolve API-related issues, particularly JSON-based APIs.
  
  

Desired Skills & Experience

CRM & Real Estate Platform Support

Strong technical knowledge of CRM systems and real estate web platforms to support integrations, data flows, and partner connections within a property technology environment. Strong technical knowledge of CRM systems and real estate web platforms to support integrations, data flows, and partner connections within a property technology environment.

Webhook Troubleshooting

Investigate and resolve issues related to webhooks, event notifications, and API callbacks, ensuring reliable real time data updates between systems.

Incident & Ticket Management

Track, prioritise, and resolve integration and data issues using ticketing systems such as JIRA and Zendesk. Communicate clearly with internal teams and external partners to ensure timely resolution. Addressing high impact and urgent tasks as directed by management, while maintaining attention to detail and service quality.

• Real Estate Industry knowledge and experience highly desired – Including but not limited to: Sales and/or Property Management Processes, Commercial Leasing, Sales Administration
• 1-2 years’ experience in a customer support role, preferably in technical support for web-based products
• Ability to learn new technology and evolve with Product development
• Intermediate to Advanced level of MS Office skills (esp. Excel, Word, Outlook).
• Great communication skills and phone etiquette
• Ability to maintain confidentiality of highly sensitive information
• A can-do attitude and a desire to learn and grow.
• Proven experience of your problem-solving ability
• Ability to work in a team and independently
• Attention to detail and strong organisational skills
• Ability to multitask and prioritise tasks
  
  

Benefits

• Career growth opportunities in a diverse and supportive work environment.
• Competitive Salary Package
• Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
• Hybrid Working Arrangement (2 days WFH)
• HMO coverage with free dependent upon regularization
• Free 24/7 access to our office gyms (Ortigas and Makati)
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Plus additional benefits
  
  

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! 

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze.  From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge?  

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!  

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!

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