Experienced Virtual Medical Assistant Associate

Xillium Professional Services

is a leading operations company based in the Philippines, specializing in virtual medical assistant services for US healthcare providers. As part of our dedicated team, you will play a vital role in supporting clinics and healthcare professionals remotely, ensuring seamless patient care and operational efficiency.

Key Responsibilities

Managing patient scheduling for appointments, surgeries, and procedures

Handling prescription refills and coordinating medications

Performing insurance verification and supporting medical billing processes

Maintaining and updating patient medical records

Supporting telehealth consultations and virtual care coordination

Facilitating communication between patients, families, and medical staff

Providing general administrative and operational support to assigned clinics or providers

Required Qualifications

BS Nursing or allied health graduate (registered or underboard)

Background working in a BPO healthcare account or clinical/hospital setting

US healthcare insurance verification experience

Prior HIPAA/PHI handling experience or HIPAA training

Professional fluency in English (written and verbal)

Able to work a fixed night shift

Work-from-home setup with a laptop/PC, reliable internet connection, and headset

Preferred Qualifications

Experience handling patient scheduling for healthcare providers (appointments, procedures, or surgeries)

Experience using EMR/EHR systems such as Epic, eClinicalWorks (ECW), or Athenahealth

Experience handling patient communications across phone, email, SMS, patient portals, and telehealth platforms

Benefits

Competitive Pay

Paid training

Annual salary increase

10% night differential & holiday pay

Attendance bonus

Career advancement & incentives

Health & Protection

Free HMO after training

1 free dependent (Year 1)

Up to 2 dependents (under 5 years tenure)

HMO upgrade at Year 5

SSS, PAG-IBIG, PhilHealth

Paid Time Off

Service Incentive Leave (prorated)

Sick & Vacation Leave

Bereavement, Maternity/Paternity

Solo Parent & Gynecologic Leave

Tiered leave credits

Convertible leave credits

Financial & Long-Term Benefits

13th month pay (June & December release)

No-interest cash advance (after 1 year, subject to conditions)

FWD retirement fund (Year 4 eligible, Year 7 fully covered)

Year-end performance incentive

Milestone recognition packages

Work Environment

Company equipment + IT support

Work-life balance

Performance appraisal

Continuous learning

Inclusive, values-driven leadership