Zonal Manager

Position

Zonal Manager

Reports To

Head of Operations

Job Summary

The Zonal Manager is responsible for overseeing and driving operational excellence across branches within the assigned zone. This role ensures the achievement of business objectives through effective leadership, performance management, process improvement, digital transformation initiatives, and compliance with company policies and regulatory requirements.

Key Responsibilities

Oversee branch operations within the assigned zone and ensure alignment with organizational goals and objectives.

Develop and implement scalable operational systems, procedures, and performance standards.

Lead digital transformation initiatives to improve loan disbursement and collection processes, including mobile platforms, automation, and fintech integrations.

Ensure compliance with company policies, internal controls, and regulatory requirements.

Identify operational risks and recommend mitigation strategies to management.

Conduct regular performance reviews of branches, focusing on portfolio quality, productivity, profitability, and operational efficiency.

Collaborate with management in developing and enhancing operational policies and procedures.

Foster a high-performance culture through employee engagement, coaching, leadership, and continuous improvement initiatives.

Supervise, mentor, and develop branch leaders and staff to maximize performance and career growth.

Analyze operational KPIs and provide data-driven recommendations for improvement.

Work closely with cross-functional teams to ensure efficient and consistent operational support.

Qualifications

Bachelor's degree in Business Administration, Finance, Economics, or a related field.

At least

10 years of managerial experience

in microfinance or related financial services industries.

Minimum

8 years of multi-branch management experience

overseeing

10 or more branches simultaneously .

Experience in

ASA Microfinance Methodology

is an advantage.

Proven track record in managing large-scale branch operations with a strong focus on operational efficiency and customer service.

Strong understanding of digital solutions for microfinance operations, particularly in loan disbursement and collection systems.

Experience leading digital transformation initiatives within a microfinance or financial services environment.

Excellent leadership, communication, analytical, and problem-solving skills.

Strong knowledge of regulatory compliance, governance, and operational risk management.

Work Location

Candidates must be willing to be assigned and relocated anywhere within the Visayas Area, as business needs require.