Pawnshop Branch Auditor Visayas

Job Summary

The Quality Assurance Officer conducts regular physical and digital audits across pawnshop branches, verifies appraisal accuracy for jewelry, gadgets, and forex transactions, and ensures proper implementation of company policies and procedures. The role also evaluates key operational areas such as cash handling, inventory, equipment, and SOP compliance while recommending process improvements to strengthen branch performance and compliance.

This position is within the pawnshop industry; therefore, candidates with direct experience in pawnshop operations, auditing, appraisal, or branch compliance may be particularly well-suited for the role.

Duties and Responsibilities

Conduct branch compliance audits aligned with BSP regulations, internal policies, and applicable government requirements

Perform physical and digital verification of jewelry, gadget, and forex appraisals to ensure accuracy and compliance

Assess Pawnshop Branch Operations, Including

Cash on Hand (COH) validation for accuracy and proper accounting

Furniture, Fixtures, and Equipment (FFE) inventory, condition, and utilization checks

Strict compliance with Standard Operating Procedures (SOPs)

Ensure proper implementation of security protocols specific to pawnshop operations

Document audit findings and prepare detailed reports with corrective and preventive action recommendations

Handle special audit tasks such as vault stock turnover and vault combination changes when required

Ensure accuracy and completeness of branch records, books, and official receipts

Maintain integrity, transparency, and proper documentation in all audit activities

Participate in training related to pawnshop appraisal systems, SOPs, POS tools, and audit processes

Maintain company-issued tools and equipment in proper working condition

Prepare weekly audit plans based on assigned branch coverage and schedules

Perform other tasks as assigned by the immediate supervisor

Qualifications

College level or graduate in any related course

At least 2 years of experience in pawnshop branch operations, auditing, quality assurance, compliance

Exposure to pawnshop operations, including jewelry appraisal, gadget appraisal, forex transactions, branch audits, and compliance reviews, is relevant to the responsibilities of this role.

Knowledge in pawnshop operations, especially jewelry, gadget, and forex appraisal processes

Proficient in Microsoft Office applications

Strong analytical skills with high attention to detail

High integrity, ethical judgment, and objectivity

Team player with strong collaboration skills

Willing to travel and perform fieldwork assignments

Able to work under pressure while maintaining accuracy and compliance

What We Offer

Competitive Compensation And Benefits Package

Government-mandated benefits including 13th-month pay

HMO coverage and performance-based incentives

Supportive and values-driven pawnshop industry work environment

Training and career development opportunities in audit and operations

Regular weekday schedule for tenured employees