IT Admin Assistant

About FGC+

#SparkSuccess at FGC+!

Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, weve built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in supporting a diverse range of industries with unmatched dedication.

Driven by our core values of Empathy, Reliability, Possibility, and Growth, we are focused on #IgnitingPossibility and helping each team member unlock their full potential. At FGC+, we offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success.

Here, you are more than just an employee—you are part of a team where you can truly thrive and make a difference.

About The Job

The IT Admin Assistant will support the IT and business operations teams by serving as the first point of contact for internal IT-related requests and administrative processes. This role will be responsible for triaging incoming IT tickets, resolving basic technical issues when possible, and coordinating with the appropriate IT personnel for more complex matters.

In addition to technical support coordination, the role will also assist with administrative tasks related to IT-supported business processes, including documentation, tracking, and completing operational paperwork such as dropship-related processing. The position requires strong attention to detail, organization, and excellent English communication skills.

What Youll Do

IT Ticket Triage and Coordination

• Serve as the first point of contact for internal IT support requests.
• Monitor incoming IT tickets and requests through the designated helpdesk or ticketing system.
• Perform initial troubleshooting and resolve basic technical issues when possible.
• Assign or escalate tickets to the appropriate IT team member when necessary.
• Track ticket status and follow up to ensure timely resolution.
• Maintain organized documentation and records of IT requests and resolutions.
  
  

• Assist with administrative processes currently managed by the IT team.
• Complete required documentation and paperwork related to operational processes, including dropship-related tasks.
• Maintain accurate records and ensure compliance with internal procedures.
• Support process tracking and data entry related to IT-supported workflows.
• Identify opportunities to improve efficiency in administrative processes.
  
  

• Communicate clearly and professionally with internal users regarding ticket status and issue resolution.
• Coordinate with internal IT staff and business stakeholders to ensure smooth handling of requests.
• Provide clear written documentation and updates as needed.
  
  

• Strong verbal and written English communication skills
• Excellent organizational and administrative skills
• Strong attention to detail
• Ability to manage multiple requests and prioritize tasks effectively
• Comfort working with ticketing systems or task management tools
• Strong problem-solving mindset and ability to troubleshoot basic technical issues
  
  

• Previous experience in IT helpdesk support, IT coordination, or technical support roles (1+ years)
• Experience working with helpdesk ticketing systems (e.g., Jira, Zendesk, Freshdesk, or similar)
• Experience supporting operational or administrative processes in a business environment
• Familiarity with basic IT concepts (user access, software issues, hardware troubleshooting, etc.)
  
  

• A company culture based on our purpose to bring out the untapped potential, creativity, and success in people, partnerships, and brands.
• A culture built on the mission to develop high-functioning teams by providing an environment of constructive support and inspiration where people grow personally and professionally
• A market competitive total compensation/rewards package including:

• Day 1 HMO
• Competitive pay including incentives and generous allowances
• Payment of all statutory government benefits
• 25 days of annual paid leave some days are convertible to cash
• 13th month pay
• Onsite medical support
• Employee Engagement Events
• Employee Referral Program
• Skills, training for personal and professional development