Desktop Support Engineer

About FGC+

#SparkSuccess at FGC+!

Since 2011, FGC+ has been committed to transforming US businesses through our all-inclusive outsourcing solutions. Through the years, weve built strong remote teams, developed customized processes, and provided exceptional customer service, helping companies soar to new heights. Our dedicated professionals excel in supporting a diverse range of industries with unmatched dedication.

Driven by our core values of Empathy, Reliability, Possibility, and Growth, we are focused on #IgnitingPossibility and helping each team member unlock their full potential. At FGC+, we offer more than just a job; we provide a nurturing environment where work-life balance, mentorship, employee engagement, and continuous learning are the pillars of your success.

Here, you are more than just an employee—you are part of a team where you can truly thrive and make a difference.

About The Job

We are looking for a proactive and detail-oriented Desktop Support Engineer to join our team. In this role, you will be responsible for providing technical support to end users, resolving hardware, software, and network-related issues, and ensuring smooth day-to-day IT operations.

The ideal candidate is highly responsive, technically skilled, and customer-focused, with the ability to troubleshoot issues efficiently and communicate solutions clearly. You will work closely with internal teams and users to maintain system performance, improve user experience, and support overall business productivity.

If you enjoy solving technical problems, working in a fast-paced environment, and helping users stay productive, this role is a great opportunity to grow your IT career.

What Youll Do

• Provide first-level technical support by addressing user tickets related to hardware, software, and network issues.
• Diagnose and resolve technical problems through remote troubleshooting, asking targeted questions and testing solutions.
• Guide users through application setup, system configurations, and peripheral installations using clear, step-by-step instructions.
• Escalate unresolved issues to the appropriate support teams while ensuring proper documentation and follow-through.
• Maintain accurate records of technical issues, resolutions, and troubleshooting steps in ticketing systems.
• Customize and configure desktop applications to meet user requirements and improve system usability.
• Follow up with users to ensure issues are fully resolved and systems are functioning properly.
• Gather and report user feedback and recurring issues to support continuous improvement.
  
  

• Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred).
• Proven experience as a Desktop Support Engineer, Technical Support Engineer, or similar role.
• Hands-on experience supporting Windows, macOS, and/or Linux environments.
• Strong knowledge of office productivity tools and computer peripherals, including printers and scanners.
• Solid understanding of network fundamentals, security practices, and antivirus solutions.
• Experience in remote troubleshooting with the ability to provide clear, step-by-step guidance to users.
• Demonstrated problem-solving, troubleshooting, and multitasking skills in a fast-paced environment.
• Customer-focused mindset with strong communication and interpersonal skills.
• Experience in network printer setup and configuration is a plus.
  
  

• A company culture based on our purpose to bring out the untapped potential, creativity, and success in people, partnerships, and brands.
• A culture built on the mission to develop high-functioning teams by providing an environment of constructive support and inspiration where people grow personally and professionally
• A market competitive total compensation/rewards package including:

• Day 1 HMO
• Competitive pay including incentives and generous allowances
• Payment of all statutory government benefits
• 25 days of annual paid leave some days are convertible to cash
• 13th month pay
• Onsite medical support
• Employee Engagement Events
• Employee Referral Program
• Skills, training for personal and professional development