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Customer Service Representative

Talentmate

Philippines

17th September 2026

2609-39053-2

Job Description

Handle incoming calls, emails, or chats from customers regarding their financial accounts (e.g., balance inquiries, transaction issues, loan status, card activation).
Provide accurate information and resolve customer issues in a timely and professional manner.
Document customer interactions and update account information using internal systems.
Escalate complex issues to higher-level support or back-office teams when necessary.
Ensure compliance with company policies, procedures, and regulatory requirements.
Meet or exceed customer satisfaction and quality metrics.
At least 2 years in college or completed a vocational/short course.
With or without BPO experience (experience in financial accounts is a plus).
Good English and Filipino communication skills.
Strong problem-solving skills and attention to detail.
Willing to work onsite and on shift schedules (including weekends and holidays).

Job Details

Role Level:	Not Applicable	Work Type:	Full-Time
Country:	Philippines	City:	Antipolo Calabarzon
Company Website:	https://www.intelegencia.com/	Job Function:	Customer Service
Company Industry/ Sector:	Other

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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