Customer Service Representative On-Site

Position Title: Customer Service Representative

Training Pay: ₱600/Day + Night Differential

Training Period: 30 working days

Salary: 20,000-35,000 PHP monthly

Reports To: Team Leader/Supervisor

Schedule: 10:00 PM to 7:00 AM PH Time

Location: Clark Pampanga (our only site location)

Responsibilities:

• Handle Appointment Setting calls
• Read from provided scripts and follow given call flow
• Follow coaching feedback and directives given by team leader and site management
• Maintain professional attitude and behavior on site
• Requirements
• Coachable
• Strong communication skills
• Interpersonal and rapport-building skills
• With or without experience
• With or without a college degree

Benefits

• 10k Employee of the Month Bonus
• Option between working fully on site, hybrid, or permanent WFH with provided equipment
• 40k attendance bonus
• 2k employee referral bonus with no limit
• Bonus for hitting the target weekly
• Excess bonus for going beyond the target weekly
• All incentives/bonuses are paid out 100% tax-free
• Free Shuttle Service
• Free company Wi-Fi for use on breaks
• SSS, Philhealth, Pag-Ibig
• 13th Month Pay
• HMO
• Non-toxic Workplace
• Permanent fixed schedule
• Permanent weekends off
• Paid Fridays off for hitting the weekly target early
• Other Performance and Attendance-Based Rewards
• Bereavement Leave
• Paternity Leave
• 7 days SOLO Parent Leave
• Magna Carta Leave