Customer Service Officer

Job Category: Customer Service | JR-20190

Job Location: Angeles City, Pampanga

Looking for a new career opportunity with great perks and benefits? Today is the day to land a job that you love and work with a UK-based team! What are you waiting for? Apply now and be the Customer Service Officer we are looking for!

Why will love working with this Client?

Our client is a UK-based company and a leading providers of services in the packaging industry. They have begun building their team in the Philippines, and have a strong opportunity for an experienced professional like you to join their growing team!

Location / Shift

Angeles City, Pampanga,(UK) Mid Shift

Job Description

To provide sales and marketing support in building a pipeline of leads to meet business plans, quotas, and company objectives. Responsible for generating leads through phone calls, social media, and emails.

Job Purpose

Customer Service Officers serve as the customer’s primary point of contact for the business via phone, email, and the web during company hours. They process the majority of customer orders and strive to resolve customers’ inquiries quickly and effectively.

Responsibilities & Duties

• Managing all incoming phone calls and following communication procedures, guidelines, and policies
• Processing Customer Purchase Orders and Returns
• Building sustainable relationships and trust with customers through open and interactive communication
• Resolving issues and providing delivery information to customers
• Providing proactive customer outreach and liaising with Internal Sales for their designated accounts
• Handling customer complaints, providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Carrying out annual BRCGS Customer Satisfaction Surveys
• Collecting and analysing customer feedback
• Acting as the primary point of contact for the Customer’s Supplier Questionnaires
• Developing and documenting knowledge into helpful content
• Tracking customer service KPIs and metrics
• Meet personal / customer service team sales targets and call handling quotas.
• Identify and assess customers’ needs to achieve satisfaction.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Keep records of customer interactions, process customer accounts, and file documents
• Take the extra mile to engage customers.
• Delivering information and answering questions about the company’s products or services
  
  

Requirements

• Proven customer support experience or experience as a Customer Service Officer
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with relevant systems and practices
• Customer focussed and able to adapt/respond to different types of characters.
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively.
  
  

optiBPO is an exciting workplace where you will be surrounded by smart, talented, and motivated professionals who support clients across Australia, New Zealand, the United States, Canada, the United Kingdom, and Europe. optiBPO helps clients in planning, building, and managing dedicated offshoring teams in the Philippines.

Enjoy great perks and benefits, such as an in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. We need to support you in advancing your career by enhancing growth strategies and learning opportunities throughout your career journey with us.

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