Client Account Associate Marketplace Support

Position: Client Account Associate

Overview:

The Client Account Associate serves as a dedicated support professional, assisting assigned clients in streamlining their processes, improving efficiency, and ensuring smooth daily operations. This role involves administrative support, data management, communication handling, and problem-solving to help clients achieve their business goals.

Basic Qualification:

• Strong organizational, analytical and multitasking skills.
• Excellent written and verbal communication skills.
• Ability to work independently and proactively.
• Proficiency in office tools (e.g., Microsoft Office, Google Suite).
• Problem-solving mindset with attention to detail.
  
  
  

• Manage pricing, promotions, and discounts for new and existing items through system uploads.
• Handle listing errors and optimizations on Amazon, Walmart, NewEgg, eBay, and other active platforms to ensure accuracy and visibility.
• Resolve Amazon Error Files and develop Plans of Action for closed or at-risk listings.
• Align store categories with marketplace standards for seamless operations.
• Collaborate with vendors and merchants on product availability, purchase orders, and inventory updates.
• Address JIRA tickets promptly and support issue resolution with the team.
• Conduct business analysis to track performance, sales trends, and market insights.
  
  
  

• Minimum 2 years experience in eCommerce. Amazon knowledge is a plus.
• Education: Vocational or Four year college degree.
• Knowledgeable of Microsoft excel.
• Able to work onsite and night shift.
  
  
  

• HMO after 30 days with 1 dependent
• Dental Coverage
• Group Life Insurance (Php100,000)
• Yearly Birthday Cake
• Token every Work Anniversary
• Free Snacks in the Pantry
• Paid Leaves
• No Email Wednesdays
• Free Lunch on First Day
• Family Day (potluck every last Friday of the Month)
• Free Anti-Rad eyeglasses upon Regularization
• Monthly Wellbeing Check (mental health day)