Wellness Program Customer Service Representative

Job Highlights

• Contract type: Independent Contractor
• Schedule: 8 hours/day, Monday–Friday, 6:00 AM – 2:00 PM EST

Start Date: As soon as possible

Overview

We are seeking a dedicated, highly organized, and communicative professional to join our team as a Customer Service Representative. In this role, you will support the day-to-day operations of our Employer Wellness Program and serve as a primary point of contact for members. It supports working families by providing access to a variety of services, including childcare, elder care, reimbursement for eligible care expenses, and more. You will play a key role in care coordination, ensuring smooth service delivery and delivering an outstanding customer service experience.

Key Responsibilities

• Serve as a primary point of contact for the Employer Wellness Program, delivering timely, professional, and empathetic customer support
• Assist client employees with navigating Employer Wellness Benefits, including childcare, elder care, and eligible expense reimbursements
• Manage and fulfill employee care requests related to childcare, elder care, and other family support needs
• Coordinate care-related services by researching options, sharing resources, and following up to ensure member needs are met
• Respond to inquiries via phone, email, and chat while meeting service-level expectations
• Ensure consistent, high-quality service delivery and a positive member experience

Requirements

• At least 2yrs of experience as CSR
• Strong written and verbal communication skills
• Excellent organizational and problem-solving abilities
• Experience in healthcare, human resources, is a plus.

Benefits

Independent Contractor Perks

• Health Insurance Coverage
• Permanent Work from home
• Immediate Hiring
• Steady Freelance Job

Reminder:

• Apply directly through the link provided; you will be redirected to BruntWork’s Career Site. You must complete your application through this link to fulfill the initial requirements, which include pre-screening assessment questions, a technical check of your computer, and a voice recording. Applications with complete requirements will be prioritized.
• Please note that this is a permanent work-from-home position under an Independent Contractor arrangement. Candidates must have their own computer and reliable internet connection. As independent contractors, they will be responsible for managing their own benefits and taxes. Professional fees are based on hourly rates, which will be determined by performance during the application process.

Job ID: 45696476299