Virtual Assistant

This is a remote role & applicants will need to be based in the Philippines. The successful candidate will be contracted with Crafty Simon Inc., our Philippine-based entity.

Client Location: Melbourne, VIC, Australia

We are seeking a highly organised and detail-oriented Virtual Assistant to support our invoicing, logistics, and administrative operations. This role requires someone who thrives in a fast-paced environment, maintains high accuracy, and can manage multiple tasks efficiently. The ideal candidate has experience in B2B and B2C invoicing, freight quoting, and general administrative support.

Key Responsibilities

• Prepare and issue accurate invoices for B2B (Business-to-Business) and B2C (Business-to-Consumer) customers
• Generate and send customer quotations promptly
• Quote freight rates and coordinate ad hoc shipping bookings
• Monitor and manage shared inbox communications
• Follow up on outstanding and overdue invoices
• Perform accurate data entry of purchase orders and maintain organised records

Required Skills and Qualifications

• Proven experience in B2B and B2C invoicing
• Experience with freight/logistics quoting and shipping coordination 
• Strong attention to detail with a high level of accuracy
• Excellent speaking and written communication skills
• Ability to prioritise tasks and meet deadlines in a fast-paced environment 
• Experience with accounting or ERP systems
• 5 or more years of experience in Virtual Assistance
• 3 or more years of experience working for Australian businesses
• Diploma from an English medium school

Hardware requirement: Dual monitors, steady internet connection with back-up

Preferred Skills and Qualifications

• Proficiency in Microsoft Office, Google Workspace, Shopify Plus, Machship, Unleashed Software, Fishbowl Inventory