Virtual Assistant Customer Service Operations

Growfactor (www.growfactor.com) is a UK-based specialist accounting firm helping entrepreneurs achieve clarity, confidence, and growth through smart tax optimisation, strategic planning, and modern financial systems. We support a wide range of businesses — from creative agencies to e-commerce — with expert guidance designed to turn financial complexity into lasting success.

We’re hiring a Customer Service VA who can handle customer support + general VA operations. This role is a blend of Virtual Assistant + Customer Success / Client Support, so you must be comfortable working with systems, people, and priorities daily.

IMPORTANT: Only apply if you have proven experience in BOTH operations and customer service.

You’ll be the front line for client communication and internal coordination — ensuring customers are supported quickly, requests are tracked properly, and operations run smoothly behind the scenes. You’ll keep our inboxes, CRM, and workflows organised so nothing slips.

Job Responsibilities

• Respond to customer enquiries via email/chat/WhatsApp in clear, professional English
• Triage requests, gather the right details, and route to the correct team member
• Track open queries and follow through until resolution (no dropped threads)
• Handle scheduling and client reminders (calls, deadlines, document requests)
• Maintain a friendly, calm tone — especially with frustrated clients
• Maintain CRM hygiene (update contacts, tags, pipeline stages, notes, next steps)
• Support workflow coordination: task tracking, follow-ups, and deadline reminders
• Organise shared inboxes and create “inbox zero” systems (labels, templates, rules)
• Prepare simple reports/updates (e.g., weekly support summary, response times, issues)
• Document processes (SOPs) as you go to improve consistency
• Assist with admin tasks like booking calls, updating trackers, and basic data entry
  
  

Skills & Qualifications

• Strong customer service background (handling customer queries, follow-ups, resolution)
• Strong operations/VA background (trackers, admin systems, workflow coordination)
• Fluent English (written and spoken) with a professional tone
• Highly organised: you track details, deadlines, and follow-ups without being chased
• Calm under pressure, solution-oriented, and confident communicating with clients
• Discreet and trustworthy (you’ll handle sensitive client info)
  
  

Work Environment

• You must live in the Philippines (please do not apply if this is not the case as we will not reply).
• You have your own computer and Internet connection (this is a home-based position).
• You are willing to work during U.K. business hours.
  
  

Compensation Package

Our goal is to work with professionals seeking long-term employment. Our competitive compensation packages include the following:

• Base Competitive Salary
• Guaranteed 100% On-Time Salary Payments
  
  

Why Join Us

• Be part of a growing team within a forward-thinking company.
• Competitive salary with performance-based incentives.
  
  

If you’re passionate about accounting and want to make a significant impact in a growing company, we’d love to hear from you! Click APPLY!

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