Trust And Safety Analyst M - F Full-time

Company Description

Givebutter is the most-loved nonprofit fundraising and CRM platform, empowering millions of changemakers to raise more, pay less, and give better. Nonprofits use Givebutter to replace multiple tools so they can launch fundraisers and events, use donation forms and donor management (CRM), send emails and text blasts—all in one place. Use of the Givebutter platform is completely free with a 100% transparent tip-or-fee model.

Givebutter has been certified as a Great Place to Work® in 2021, 2022, 2023, and 2024, and is the #1 rated nonprofit software company on G2 across multiple categories.

Our mission is to empower the changemaker in all of us. We believe giving should be fun, so you’ll want to do it again, and we also believe that work should be fun, so that you’ll have the greatest impact. We are excited to hear from talented people who want to work with other talented people in making the world a butter place—and have fun along the way.

Role Description

Trust and Safety Analysts are responsible for ensuring the safety and integrity of all accounts that sign up and fundraise on Givebutter. This will include reviewing campaigns at the creation level for potential content abuse and/or fraudulent behavior, monitoring money movement between donors and campaign owners to prevent financial crimes at any scale, reviewing user behavior to prevent fraud and account takeovers, as well as handling escalations submitted by customers, donors, and the customer support team.

Trust & Safety Analysts protect the trust that underpins every interaction on Givebutter by serving on the frontline of safeguarding our customers, their supporters, and Givebutter’s brand. They investigate fundraising campaigns, accounts, and transactions when risk signals emerge, applying sound judgment in complex or ambiguous situations while consistently enforcing Trust & Safety policies. Trust & Safety Analysts also handle sensitive escalations from customers, donors, and the Customer Support team with empathy, clarity, and professionalism, helping ensure Givebutter remains a safe, credible, and trustworthy platform for generosity.

This is a direct-hire, permanent position. You will be an employee of Givebutter via an EoR called Deel.

Tentative Start date: 2/2/26

Pay rate: PHP 707/hour

Paid training schedule: Monday - Friday; 9A - 6P Eastern time for 3 months (40 hours/week)

Permanent schedule: Monday - Friday; 9A - 6P Eastern time (40 hours/week)

Responsibilities 💻

• Investigate fundraising campaigns, accounts, and transactions when risk signals indicate potential policy violations, prohibited content, fraud, or abuse
• Review account activity and fund flows to identify and mitigate fraud, misuse, or financial crime risks
• Respond to and resolve Trust & Safety escalations from customers, donors, and the Customer Support team in a timely, empathetic, and well-documented manner
• Apply Givebutter’s Trust & Safety policies consistently while exercising sound judgment in edge cases and ambiguous scenarios
• Document investigations, decisions, and enforcement actions clearly to support audits, appeals, handoffs, and internal knowledge sharing
• Communicate directly with users and suspected bad actors in a clear, professional manner, including issuing warnings, enforcing account restrictions, and supporting account offboarding when necessary
• Support nonprofit verification, account recovery, and identity verification efforts by validating organizational and account ownership and assessing associated risk
• Monitor for recurring abuse patterns or emerging fraud vectors and escalate insights or concerns to Trust & Safety leadership
• Stay current on evolving fraud tactics, platform abuse trends, and relevant payments or compliance considerations
  
  

• 3+ years of experience in Trust & Safety, Fraud Prevention, Risk Operations, Payments Operations, or a related field, or equivalent experience in Customer Support involving complex escalations, investigations, or risk assessment
• Strong analytical and investigative skills, with the ability to assess risk, synthesize incomplete or ambiguous information, and make sound, defensible decisions
• Excellent written communication skills, with the ability to clearly explain decisions, reasoning, and next steps to both internal teams and users
• High attention to detail and strong organizational skills, with the ability to manage multiple investigations and priorities simultaneously
• Empathy and emotional intelligence when handling sensitive or high-stress situations involving customers, donors, or nonprofit organizations
• Ability to apply Trust & Safety policies consistently while exercising judgment in nuanced or edge-case scenarios
• Interest in online safety, financial integrity, and protecting communities on digital platforms, including a willingness to stay informed on evolving risks and abuse trends
• Must be a citizen of the Philippines
• Excellent written and verbal communication skills in English
• Agents must provide their own computer and stable internet connection (2nd monitor recommended)
  
  

• Remote Work: Work from anywhere. Must be a citizen of the Philippines for this role.
• Job Security: Employed full-time by Givebutter via an EOR called Deel.
• Health Insurance: We offer HMO medical insurance covered 100% for employees.
• Holiday Pay: Givebutter Trust & Safety operates 7 days a week. We honor all PH labor laws regarding holiday pay, overtime, and shift differentials.
• Performance Bonuses
• Paid Time Off: Generous annual PTO allowance.
• Additional annual leaves: Bereavement: 5 days, Maternity: 105 days, Paternity: 30 days, Adoption: 60 days, Domestic Violence: 10 days
• Charitable Giving: Employees are provided a monthly allowance of up to $50 USD/month to any verified nonprofit they wish to support on Givebutter.
• Love What You Do: We are a mission-driven company serving the charitable sector. Feel good about the work youre doing and the company you work for.
  
  

• Remote Work: Work remotely from one of our 10 hubs (Austin, Denver, Indianapolis, Los Angeles, San Francisco, New York, Salt Lake City, Minneapolis, Seattle, and Nashville).
• Health Insurance: We offer Medical, Dental, and Vision insurance covered 100% for employees as well as HSA and FSA accounts.
• Dependent Care Coverage: We offer coverage for dependents, with 50% of Medical, Dental, and Vision premiums covered for all eligible dependents.
• Mental Health: Givebutter health insurance plans come with access to a TalkSpace membership.
• 401k: We offer a 3% 401k match for all eligible employees.
• Vacation and Holidays: Givebutter offers a Flexible PTO policy with uncapped vacation days and company-recognized holidays.
• Wellness Week: Givebutter closes for one week each summer to prioritize rest and recharge for the entire team.
• Parental Leave: We offer 12 weeks of paid leave for all parents and comprehensive leave planning management through Aidora.
• Home Office Stipend: Upgrade your home office with company-sponsored expenses, including high-quality laptops, monitors, and modern technology.
• Charitable Giving: Employees are encouraged to donate up to $50/month to any verified nonprofit they wish to support on Givebutter.
• Professional Development: We offer learning and development reimbursement opportunities.
• Love What You Do: We are a mission-driven company serving the charitable sector. Feel good about the work youre doing and the company you work for.
  
  

• Recruiter Screen: A 30-minute conversation to learn more about your background, walk through the role, and ensure mutual alignment on expectations, values, and logistics.
• Hiring Manager Interview: A deeper dive into your relevant experience, skillset, and working style. This is your first opportunity to connect directly with the person who may be your future manager.
• Assessment (technical or non-technical): This stage will vary based on the role. It could involve a live coding session, case study, or take-home project. Some roles may include two parts to this stage to evaluate both practical skills and problem-solving approaches
• Values Interview: A conversation with team members focused on how you align with our core values and leadership principles.
• References: We connect with a few folks you’ve worked closely with to get a better picture of your working style and impact.
• Offer: If all goes well, we’ll move to the offer stage!