Transport Operations Administrator UK Compliance

Overview:

A well-established UK private hire and transport company managing a large network of drivers and servicing government, healthcare, and private sector contracts. The business operates in a highly regulated environment requiring strong administrative coordination, compliance tracking, and professional client communication.

We are seeking a highly organized and proactive Transport Operations Administrator (UK Compliance) to support daily operations, compliance management, and client communication within a fast-paced transport environment.

This role is responsible for document management, renewal tracking, customer communication, and operational administration, ensuring the business remains compliant and operationally efficient across a large driver network.

Schedule:

• Full Time - 40h per week, Monday- Friday
• Business hours, London time zone
• Ideally 9:00 AM - 5:00 PM but flexible (GMT/BST)

Responsibilities:

Compliance & Documentation Management

• Manage and maintain key business documentation including operator licences, insurance policies, and compliance records
• Monitor renewal and expiry dates for contracts, policies, and agreements to ensure timely action
• Maintain organized digital records for drivers, vehicles, and operational compliance documentation
• Ensure records remain accurate, updated, and audit-ready

Customer Communication & Front-Line Support

• Handle inbound email and phone inquiries professionally and efficiently
• Respond to quote requests, customer questions, and operational inquiries
• Address and resolve client complaints with a professional, solution-oriented approach
• Serve as a front-facing representative of the business for customers and partners

Administrative & Operational Support

• Set up and manage customer accounts for new client onboarding
• Support invoicing and general office administration following training
• Coordinate daily operational workflows and maintain administrative organization
• Assist internal teams with documentation and scheduling support as needed

Requirements:

• Proven experience in an administrative assistant, receptionist, or office support role
• Strong written and verbal English communication skills
• Excellent attention to detail, particularly around compliance and document tracking
• Strong organizational and time-management skills
• Ability to manage multiple administrative workflows simultaneously
• Ability to work independently with minimal supervision in a remote environment
• Professional and customer-focused communication style

Highly Regarded Skills & Experience:

• Experience within transport, logistics, private hire, or fleet-based industries
• Familiarity with UK compliance or regulated business environments
• Experience managing insurance, licensing, or contract renewal processes
• Experience handling customer complaints or service coordination
• Familiarity with invoicing, scheduling, or operational administration systems

Scope:

• Support day-to-day operations for a transport business managing approximately 400 drivers
• Maintain compliance tracking and operational documentation workflows
• Handle customer communication and onboarding coordination
• Assist with invoicing, record management, and administrative support tasks
• Contribute directly to operational efficiency and regulatory compliance
• Opportunity for long-term growth within a structured and expanding UK business

Independent Contractor Perks:

• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations

Note:

Please click the "Apply" button to complete your application, including the assessment questions, technical check, and voice recording. Your hourly pay rate will be established based on your performance in the application process; submissions with all requirements fulfilled will receive priority review.