Training And Onboarding Specialist

Do you enjoy being the person who keeps everything running smoothly behind the scenes? Do you take pride in organizing details, solving problems, and making sure others have what they need to succeed? If you’re proactive, tech-comfortable, and thrive in a fast-moving environment, this role could be the perfect fit for you.

Our Story Starts with People Like You

The two founders, best friends, were running businesses that needed great talent fast. So, they started building remote teams across countries like the Philippines, Colombia, and India. Not only did it work, it thrived. They realized that talent isn’t limited by geography. With today’s technology and high-speed internet, we’re able to build high-performing global teams that support businesses across the U.S. So ClearDesk was born.

Today, ClearDesk helps U.S. businesses grow by building world-class remote teams. We don’t just connect talent; we manage the entire experience, from recruiting to retention. And while we help clients thrive, we also stay deeply committed to helping our remote team members build real, lasting careers that support their lives and their families.

That’s where you come in.

The Role: Training and Onboarding Specialist

Imagine being the engine behind a seamless training experience. You set up new franchise partners in the learning platform, manage live virtual training support, and quickly resolve help desk issues with a calm, solutions-focused approach. From building course assignments to troubleshooting password resets, you ensure everything runs smoothly behind the scenes.

Highly organized and tech-savvy, you juggle multiple priorities in a fast-paced environment while communicating clearly with franchise and corporate teams. You continuously look for ways to improve processes, update training materials, and keep operations efficient—making a real impact on how teams learn and grow.

What Your Days Might Look Like:

• Set up new franchise offices in the learning system, create student groups, and assign training courses
• Support live virtual trainings by managing webinars, breakout rooms, chat, polls, and other behind-the-scenes tasks
• Respond to help desk tickets and troubleshoot learning platform issues
• Provide basic tech support, such as password resets and navigation help
• Update and format training materials, presentations, manuals, and SOPs
• Organize documents and assist with data entry and general administrative tasks
• Work with franchise teams and corporate staff to improve processes and training participation
• Look for ways to improve workflows and suggest practical solutions

Who We Think Will Thrive in This Role:

• You have strong administrative and organizational skills, with the ability to manage multiple priorities in a fast-paced environment
• You’re an excellent communicator, confident in coordinating virtual trainings and supporting franchise and corporate teams
• You’re tech-savvy and comfortable troubleshooting basic platform issues, learning new systems quickly, and navigating software tools
• You have a customer service mindset, handling help desk requests with patience, clarity, and a solutions-focused approach
• You’re detail-oriented and take pride in keeping training materials, documents, and data accurate and well organized
• You’re proactive and adaptable, always looking for ways to improve processes and work more efficiently
• You enjoy collaborating and thriving in a remote team environment
• You are willing to work in a US time zone schedule.
• You can secure the required technical setup, including:
• At least a 720p HD webcam
• A noise-canceling headset
• A primary internet connection of at least 25 Mbps
• A backup laptop, backup internet device, and backup power source
• A main computer with at least Intel Core i5 (or equivalent) and 8 GB RAM
• A backup computer with at least Intel Core i3 and 4 GB RAM

Why ClearDesk?

Because we believe work should be meaningful, even from home.

At ClearDesk, you’ll work with clients who respect your time and value your skills. You’ll join a remote-first team that genuinely supports you, and you’ll see the impact of your work in real, tangible ways that matter to the people you work with.

We don’t just want you to do your job. We want you to grow with us, stay with us, and feel proud of the difference you’re making.

Here’s what you can expect from us:

• We pay you fairly and on time
• We provide prepaid HMO coverage for your peace of mind
• We help you grow with tools, training, and honest feedback
• We celebrate your wins
• And above all, we actually care

Ready to be part of something that matters?

Apply now and start your journey with ClearDesk.

Important Reminder: ClearDesk does not ask for any monetary payments or fees as part of our employment process. If you encounter any request for payment, please disregard it and report it to us immediately. For your security, please ensure that all communications are conducted through emails originating from (@cleardesk.com or @cleardeskteam.com).

Disclaimer: Candidates who apply for this position may be re-profiled to similar roles depending on their qualifications, experience, and current market demand.